Why Intel® Driver & Support Assistant doesn't work?

[PeterPan]

Sorry, I can't find a fitting "Post to".

Intel® Driver & Support Assistant doesn't work since month.

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening () Start

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (httpsPort: 28380, httpPort: 28385) Start

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Error trying to listening on ports 28380, 28385: System.Net.HttpListenerException (0x80004005): Das Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe||  bei System.Net.HttpListener.AddAllPrefixes()||  bei System.Net.HttpListener.Start()||  bei DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (httpsPort: 28381, httpPort: 28386) Start

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Error trying to listening on ports 28381, 28386: System.Net.HttpListenerException (0x80004005): Das Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe||  bei System.Net.HttpListener.AddAllPrefixes()||  bei System.Net.HttpListener.Start()||  bei DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (httpsPort: 28382, httpPort: 28387) Start

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Error trying to listening on ports 28382, 28387: System.Net.HttpListenerException (0x80004005): Das Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe||  bei System.Net.HttpListener.AddAllPrefixes()||  bei System.Net.HttpListener.Start()||  bei DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (httpsPort: 28383, httpPort: 28388) Start

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Error trying to listening on ports 28383, 28388: System.Net.HttpListenerException (0x80004005): Das Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe||  bei System.Net.HttpListener.AddAllPrefixes()||  bei System.Net.HttpListener.Start()||  bei DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (httpsPort: 28384, httpPort: 28389) Start

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Error trying to listening on ports 28384, 28389: System.Net.HttpListenerException (0x80004005): Das Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe||  bei System.Net.HttpListener.AddAllPrefixes()||  bei System.Net.HttpListener.Start()||  bei DSARestService.RestHttpListener.StartListening(Int32 httpsPort, Int32 httpPort)

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Error DSARestService.RestHttpListener StartListening () Unable to start RestHttpListener on any port.

08.03.2019 13:17:06 Information DSARestService.RestHttpListener StartListening (False) End

08.03.2019 13:17:06 Error DSAService.Service OnStart () OnStart Exception: System.Exception: Failed to start REST service||  bei DSAService.Service.OnStart(String[] args)

I used latest Intel® Driver & Support Assistant Uninstaller, reboot, used latest Intel® Driver & Support Assistant Installer. Same result since months.

What can I do else? Please help.

[Leonardo_C_Intel]

Hello PeterPan Thank you for posting in the Intel Community. • What is the version of Intel® DSA installed on the system? • What is the brand and model of the system? • Does the system has internet connection? In the log segment that you shared the specific error is because there is no network access. • Does this behavior happen in different browses? Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[PeterPan]

Hello Leonardo,

thank you for the quick reply.

• What is the version of Intel® DSA installed on the system?

19.2.8.7

• What is the brand and model of the system?

Zotac CI327 nano PLUS, Windows 10 Pro.

• Does the system has internet connection? In the log segment that you shared the specific error is because there is no network access.

Yes. Intel® Driver & Support Assistant can open browser and connect to https://www.intel.de/content/www/de/de/support/intel-driver-support-assistant.html.

• Does this behavior happen in different browses?

Yes, Firefox and Chrome, both without addons, same error:

Beim Scan-Versuch ist leider ein Fehler aufgetreten. Bitte versuchen Sie es erneut, oder lesen Sie unsere häufig gestellten Fragen, wo Sie weitere Hilfestellung finden.

Regards

PeterPan

[Leonardo_C_Intel]

Hello PeterPan This seems to be because you don’t have a direct link to the internet, which is required to run IDSA. This could be from a firewall; VPN, Proxy, etc. try the scan on without them to see the result. If this does not help with the behavior try manually installing the Intel driver compatible with your system and if you encounter any issue use the drivers provided by Zotac. Intel download center: https://downloadcenter.intel.com/ Zotac reference link: https://www.zotac.com/us/product/mini_pcs/ci327-nano-plus#download Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[Leonardo_C_Intel]

Hello PeterPan Were you able to test the steps provided? Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[Leonardo_C_Intel]

Hello PeterPan I haven’t heard back from you, I am going to close this request If you have more questions please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[Superbello]

Hi Intel

I run into the exact problem (but only lately) - Random Windows Update? Something else? I started crawling through firewall settings and am pretty sure that opening a port is not blocked.

Have also followed random advice in various entries here that would suggest using the uninstaller and then re-installing - does nothing. I can obviously do the manual download suggested above, but would much rather that IntelDSA works again. Any chance I can feed back something that would help debug this any further?

Best,

Jens

The early part of a session log is here:
08/14/2021 17:48:04 +01:00 10616:5 Information Intel.DSA.Service.Service OnStartTask () Starting version 21.5.33.3 { }
08/14/2021 17:48:04 +01:00 10616:5 Information Intel.DSA.CommonCore.Controllers.Computer.SettingsReadController LogSettings () LanguageSetting: SystemDefault { }
08/14/2021 17:48:04 +01:00 10616:5 Information Intel.DSA.CommonCore.Controllers.Computer.SettingsReadController LogSettings () NotificationFrequency: Daily { }
08/14/2021 17:48:04 +01:00 10616:5 Information Intel.DSA.CommonCore.Controllers.Computer.SettingsReadController LogSettings () AutoDownload: True { }
08/14/2021 17:48:04 +01:00 10616:5 Information Intel.DSA.CommonCore.Controllers.Computer.SettingsReadController LogSettings () DsaDirectory: C:\ProgramData\Intel\DSA { }
08/14/2021 17:48:04 +01:00 10616:5 Information DSAServiceCore.Controllers.Computer.SettingsController SetNumberUpdatesAvailable () NumberUpdatesAvailable changed to -1 { }
08/14/2021 17:48:04 +01:00 10616:5 Information Intel.DSA.Service.Service StartDsaCommunicationService () WCF service started { }
08/14/2021 17:48:04 +01:00 10616:6 Information DSAServiceCore.Controllers.Computer.SystemInformationController GetOperatingSystem_Computer () Start { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener StartListening () Error trying to listening on port 28390: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help|| at System.Net.HttpListener.AddAllPrefixes()|| at System.Net.HttpListener.Start()|| at DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener.StartListening(Int32 httpPort) { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener StartListening () Error trying to listening on port 28391: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help|| at System.Net.HttpListener.AddAllPrefixes()|| at System.Net.HttpListener.Start()|| at DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener.StartListening(Int32 httpPort) { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener StartListening () Error trying to listening on port 28392: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help|| at System.Net.HttpListener.AddAllPrefixes()|| at System.Net.HttpListener.Start()|| at DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener.StartListening(Int32 httpPort) { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener StartListening () Error trying to listening on port 28393: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help|| at System.Net.HttpListener.AddAllPrefixes()|| at System.Net.HttpListener.Start()|| at DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener.StartListening(Int32 httpPort) { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener StartListening () Error trying to listening on port 28394: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help|| at System.Net.HttpListener.AddAllPrefixes()|| at System.Net.HttpListener.Start()|| at DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener.StartListening(Int32 httpPort) { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener StartListening () Unable to start WebSocketHttpListener on any port. { }
08/14/2021 17:48:04 +01:00 10616:5 Error Intel.DSA.Service.Service StartWebSocketService () Failed to start WebSocket service { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSARestService.RestHttpListener StartListening () Error trying to listening on port 28385: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help|| at System.Net.HttpListener.AddAllPrefixes()|| at System.Net.HttpListener.Start()|| at DSARestService.RestHttpListener.StartListening(Int32 httpPort) { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSARestService.RestHttpListener StartListening () Error trying to listening on port 28386: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help|| at System.Net.HttpListener.AddAllPrefixes()|| at System.Net.HttpListener.Start()|| at DSARestService.RestHttpListener.StartListening(Int32 httpPort) { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSARestService.RestHttpListener StartListening () Error trying to listening on port 28387: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help|| at System.Net.HttpListener.AddAllPrefixes()|| at System.Net.HttpListener.Start()|| at DSARestService.RestHttpListener.StartListening(Int32 httpPort) { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSARestService.RestHttpListener StartListening () Error trying to listening on port 28388: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help|| at System.Net.HttpListener.AddAllPrefixes()|| at System.Net.HttpListener.Start()|| at DSARestService.RestHttpListener.StartListening(Int32 httpPort) { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSARestService.RestHttpListener StartListening () Error trying to listening on port 28389: System.Net.HttpListenerException (0x80004005): The network location cannot be reached. For information about network troubleshooting, see Windows Help|| at System.Net.HttpListener.AddAllPrefixes()|| at System.Net.HttpListener.Start()|| at DSARestService.RestHttpListener.StartListening(Int32 httpPort) { }
08/14/2021 17:48:04 +01:00 10616:5 Error DSARestService.RestHttpListener StartListening () Unable to start RestHttpListener on any port. { }
08/14/2021 17:48:04 +01:00 10616:5 Error Intel.DSA.Service.Service OnStartTask () OnStart Exception: System.Exception: Failed to start REST service|| at Intel.DSA.Service.Service.StartRestService()|| at Intel.DSA.Service.Service.OnStartTask() { }
08/14/2021 17:48:04 +01:00 10616:6 Information Intel.DSA.CommonCore.Controllers.LoggingController SaveLogFile (contents: <contents>, fileName: sysinfo.json) Start { }
08/14/2021 17:48:04 +01:00 10616:6 Information Intel.DSA.CommonCore.Controllers.LoggingController SaveLogFile () End { }
08/14/2021 17:48:04 +01:00 10616:6 Information DSAServiceCore.Controllers.Computer.SystemInformationController GetOperatingSystem_Computer () Detected current OS version: 10.0 (64-bit) (21H1) { }
08/14/2021 17:48:04 +01:00 10616:6 Information DSAServiceCore.Controllers.Computer.SystemInformationController GetOperatingSystem_Computer () Is the current OS a server version? False { }
08/14/2021 17:48:04 +01:00 10616:6 Information DSAServiceCore.Controllers.Computer.SystemInformationController GetOperatingSystem_Computer (10.0) End { }
08/14/2021 17:48:04 +01:00 10616:6 Error DSAServiceCore.Controllers.Session.SessionController Load () Failed to deserialize session: System.Runtime.Serialization.SerializationException: There was an error deserializing the object of type DSAServiceCore.Controllers.Session.SessionController+Session. The maximum string content length quota (8192) has been exceeded while reading XML data. This quota may be increased by changing the MaxStringContentLength property on the XmlDictionaryReaderQuotas object used when creating the XML reader. Line 1, position 614. ---> System.Xml.XmlException: The maximum string content length quota (8192) has been exceeded while reading XML data. This quota may be increased by changing the MaxStringContentLength property on the XmlDictionaryReaderQuotas object used when creating the XML reader. Line 1, position 614.|| at System.Xml.XmlExceptionHelper.ThrowXmlException(XmlDictionaryReader reader, String res, String arg1, String arg2, String arg3)|| at System.Xml.XmlDictionaryReader.ReadContentAsString(Int32 maxStringContentLength)|| at System.Xml.XmlBaseReader.ReadContentAsString()|| at System.Xml.XmlBaseReader.ReadElementContentAsString()|| at System.Runtime.Serialization.XmlReaderDelegator.ReadElementContentAsString()|| at ReadSoftwareConfigurationFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString[] , XmlDictionaryString[] )|| at System.Runtime.Serialization.ClassDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator xmlReader, Int32 id, RuntimeTypeHandle declaredTypeHandle, String name, String ns)|| at ReadArrayOfSoftwareConfigurationFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString , XmlDictionaryString , CollectionDataContract )|| at System.Runtime.Serialization.CollectionDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator xmlReader, Int32 id, RuntimeTypeHandle declaredTypeHandle, String name, String ns)|| at ReadReadOnlyCollectionOfSoftwareConfigurationanTzFaUwFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString[] , XmlDictionaryString[] )|| at System.Runtime.Serialization.ClassDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator xmlReader, Int32 id, RuntimeTypeHandle declaredTypeHandle, String name, String ns)|| at ReadSessionController.SessionFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString[] , XmlDictionaryString[] )|| at System.Runtime.Serialization.ClassDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator reader, String name, String ns, Type declaredType, DataContract& dataContract)|| at System.Runtime.Serialization.XmlObjectSerializerReadContext.InternalDeserialize(XmlReaderDelegator xmlReader, Type declaredType, DataContract dataContract, String name, String ns)|| at System.Runtime.Serialization.DataContractSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName, DataContractResolver dataContractResolver)|| at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)|| --- End of inner exception stack trace ---|| at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)|| at System.Runtime.Serialization.DataContractSerializer.ReadObject(XmlDictionaryReader reader, Boolean verifyObjectName)|| at DSAServiceCore.Controllers.Session.SessionController.Load(ISettingsRead readOnlySettings) { }
08/14/2021 17:48:04 +01:00 10616:6 Information DSAServiceCore.Controllers.Session.SessionController Create () Stopped session request queue processing { }

[MaryT_Intel]

Hi @Superbello , you're posting a reply on an old thread so those aren't monitored anymore. I'd suggest posting your own new thread so it can become it's own case.

Thank you,

Mary T.

Community Manager

[Superbello]

Hi Mary
Thanks for the heads up, already on it and currently overcoming the usual first round of "have you followed the readme, have you tried turning it off and on again" stuff. If you think it's worth a forum post, I can happily try that.
Best,
Jens