Hello and help.
On my Dell Inspiron the i7-3630qm is working at 899Mhz instead of 2.4Ghz. Fan is at maximum speed. With CPU stress the temperature is 53°C.
On an other laptop the i5-3337u at 770Mhz instead of 1.8Ghz. Fan is at maximum speed (5100tr/min). With CPU stress the temperature is 46°C max.
Laptop has never OC.
I can't find help about this problem anywhere.
thank you for the suggestion. BIOS is the latest version on 2 laptops. One is a Dell but not the other.
Is it possible that this is related to an overheating problem?
Is there a degraded mode on Intel processors?
Thank you for posting on the Intel® communities.
I was checking this thread and I would like to know if you still need further assistance. I agree with Al.Hill information that this behavior seems to be related to a BIOS setting issue.
Based on the information you provided regarding the temperatures (46°C-53°C) reported when running stress test, this does not seem to be an overheating issue, since both processors have a Tjunction value of 105C (Junction Temperature is the maximum temperature allowed at the processor die.).
This behavior could be related to Enhanced Intel SpeedStep® Technology for Intel® Processors being enabled or related to Power settings.
1- Check Processor Power Settings on Windows:
Right-click the Start menu and select Control Panel >> Click Hardware and Sound >> Select Power Options >> Find Processor power management and test adjusting the settings.
2- Check (if available) any other Power Settings in the BIOS. For details on Power Settings options, please contact your system/computer manufacturer (for instance, DELL™).
3- Since both processors support Enhanced Intel SpeedStep® Technology, we recommend you to contact your system/computer manufacturer for any settings in the BIOS that may relate to Enhanced Intel SpeedStep® Technology. This feature allows the system to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production.
Intel Customer Support Technician
A Contingent Worker at Intel