Why do resellers have no idea about the Intel Software Starter Pack Offer?

[ADAS16]

Hello,

I bought a Dell G5 on Nov 17 from Walmart. I never received my master key email. Walmart and Dell have no idea what that is and have been unable to help. Can you please assist? I have a support case open with Intel for this with all the info. Case #:04003352.

Regards,

Aritra

[VARADHARAJAN]

visit this website to claim your free software

https://starterpack.intel.com/#/home

Good luck

[VARADHARAJAN]

here is the link of dell website ABOUT INTEL SOFTWARE pack

https://www.dell.com/support/article/in/en/indhs1/sln313425/alienware-intel-software-starter-pack-final-fantasy-xv-warhammer-vermintide-ii-bundle-terms-and-conditions?lang=en

https://claimstarterpack.com/au/en/pages/app/home

[ADAS16]

Unfortunately these are not the promotions I have been offered. The offer at Walmart is in this link -

https://www.walmart.com/ip/Dell-G5-Gaming-Laptop-15-6-Full-HD-Intel-Core-i7-8750H-NVIDIA-GeForce-GTX-1050-Ti-4GB-1TB-HDD-128GB-SSD-Storage-8GB-RAM-Windows-10-Beijing-Red-G5587-/632628379?wmlspartner=wlpa&selectedSellerId=0&adid=22222222227159775861&wl0=&wl1=g&wl2=c&wl3=271394779430&wl4=aud-566049426865:pla-450197407334&wl5=9061153&wl6=&wl7=&wl8=&wl...

The Master Key has not been sent to me yet by email as mentioned on the Walmart page.

[VARADHARAJAN]

​master key  should sent by walmart to  customer only.  Do  one thing  write   a review  aboul  products indicating you not  received  master key  on that product page , 

[Wanner_G_Intel]

Hello ADAS16, Thank you for joining this Community. Your question is on our Intel® Partner Programs so we will transfer this to our Programs Support Team and they will contact you back via email as soon as possible. To learn more about our Intel(R) Partner Programs, please visit the following URL: https://www.intel.com/content/www/us/en/partner/programs-overview.html Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

[ADAS16]

Hi Wanner,

Thanks for your response. I am eagerly waiting for someone from your Partner Programs to reach out to me as this problem is still open and unresolved. Please keep this thread open till the issue is resolved.

Regards,

Aritra