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SPlun1
Beginner
367 Views

Why don't half of my Intel CPU tools work?

I have tried everything to open The Diagnostic Tool and The Tuning Utility. They won't install or even open. I have an Intel i7-4970T CPU.

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24 Replies
AlHill
Super User
150 Views

What Operating System? Windows 10? What version? 1903 (with all updates)? 1909?

 

Provided DETAILS.

 

Doc

 

SPlun1
Beginner
150 Views

Windows 10, ver. 1909

AlHill
Super User
150 Views

And, from where did you download this utility? Provide the link.

 

Do you have admin privileges on your account?

 

Doc

 

SPlun1
Beginner
150 Views

The link is https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU. My accounts have administrator privileges.

AlHill
Super User
150 Views

You will notice, in the list of supported processors, that your processor is not supported.

 

Only X and K processors are supported by XTU.

 

Doc

 

SPlun1
Beginner
150 Views

Thank you kindly!

SPlun1
Beginner
150 Views

My IPDT64 doesn't work either.

 

AlHill
Super User
150 Views

Make sure you are using the correct download for IPDT:

https://downloadcenter.intel.com/download/19792

 

Doc

 

SPlun1
Beginner
150 Views

Yes. Didn't help.

AlHill
Super User
150 Views

Are you running 32-bit or 64-bit windows?

 

Doc

 

SPlun1
Beginner
150 Views

64 bit

 

AlHill
Super User
150 Views

Then, from the link I provided, you want to install this file: IPDT_Installer_4.1.4.36_64bit.exe

 

If it fails, provide the error message.

 

Doc

 

 

SPlun1
Beginner
150 Views

No error message I just can't get the program to open up it's Processor Diagnostic Features!

AlHill
Super User
150 Views

What version of WIndows 10 are you running? 1909? 1903 (with all updates)?

 

Doc

 

SPlun1
Beginner
150 Views

1909.

AlHill
Super User
150 Views

Then you have some OS issue. If you are using a 3rd party Antivirus program, disable it or remove it. If you have a 3rd party firewall, remove it. Using Windows Defender and WIndows firewall, does the problem still exist?

 

Doc

 

SPlun1
Beginner
150 Views

My firewall and antivirus are both Windows. I keep an AVG and WiseCleaner utilities suites running in the background.

AlHill
Super User
150 Views

You have BOTH Windows Defender and AVG running, at the same time? Disable AVG. And, make certain that WiseCleaner is disabled and not running.

 

You do not want AVG and WiseCleaner to possibly interfere with anything.

 

Doc

 

SPlun1
Beginner
150 Views

I uninstalled both and can now install IPDT. I can even repair it, but still can't open it!!!!

AlHill
Super User
58 Views

Clearly, your windows configuration with tools like AVG and WiseCLeaner are causing you problems. You need to do a clean install of Windows without adding junk like avg and wisecleaner and any other 3rd party junk.

 

IPDT installs and runs on Windows 10. Your problem is with your system, which you need to cleanup first.

 

Doc

 

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