Processors
Intel® Processors, Tools, and Utilities
14539 Discussions

Windows 10 stops after error 86 with Intel(R) Dynamic Platform Thermal Framework at DELL Latitude E5470

LMuño3
Beginner
3,234 Views

Se apagó el sistema debido a un evento térmico crítico.       

Hora de apagado = ‎2020‎-‎04‎-‎11T23:45:45.520818700Z       

Zona térmica ACPI = Intel(R) Dynamic Platform Thermal Framework       

_CRT = 373K

0 Kudos
3 Replies
AlHill
Super User
3,086 Views

That update was provided by Dell. I installed it on my laptop (E7470) and all is fine.

Contact Dell for support with their update.

 

Doc

 

0 Kudos
LMuño3
Beginner
3,086 Views

Thank you for your review and response. Sure enough, the driver has a January 2020 update, I downloaded it from the dell page, but the error remains

https://www.dell.com/support/home/co/es/cobsdt1/drivers/DriversDetails?driverId=9HWMD

 

Nombre del sistema operativo:       Microsoft Windows 10 Pro

Versión del sistema operativo:       10.0.18363 N/D Compilación 18363

0 Kudos
AlHill
Super User
3,086 Views

You need to contact Dell regarding this issue. Or, remove the driver. Or, rollback to a checkpoint prior to you installing the driver.

 

Doc

 

0 Kudos
Reply