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12354 Discussions

Windows 10 stops after error 86 with Intel(R) Dynamic Platform Thermal Framework at DELL Latitude E5470

LMuño3
Beginner
1,385 Views

Se apagó el sistema debido a un evento térmico crítico.       

Hora de apagado = ‎2020‎-‎04‎-‎11T23:45:45.520818700Z       

Zona térmica ACPI = Intel(R) Dynamic Platform Thermal Framework       

_CRT = 373K

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3 Replies
AlHill
Super User
1,237 Views

That update was provided by Dell. I installed it on my laptop (E7470) and all is fine.

Contact Dell for support with their update.

 

Doc

 

LMuño3
Beginner
1,237 Views

Thank you for your review and response. Sure enough, the driver has a January 2020 update, I downloaded it from the dell page, but the error remains

https://www.dell.com/support/home/co/es/cobsdt1/drivers/DriversDetails?driverId=9HWMD

 

Nombre del sistema operativo:       Microsoft Windows 10 Pro

Versión del sistema operativo:       10.0.18363 N/D Compilación 18363

AlHill
Super User
1,237 Views

You need to contact Dell regarding this issue. Or, remove the driver. Or, rollback to a checkpoint prior to you installing the driver.

 

Doc

 

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