Processors
Intel® Processors, Tools, and Utilities
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XTU无法安装

AkiyamaTR
Beginner
897 Views

[78C0:91AC][2023-08-12T10:33:26]i001: Burn v3.14.0.7815, Windows v10.0 (Build 19045: Service Pack 0), path: C:\Users\16337\AppData\Local\Temp\{19375C6A-F35A-4A7A-A33A-DF2873E98A0E}\.cr\XTUSetup.exe
[78C0:91AC][2023-08-12T10:33:26]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[78C0:91AC][2023-08-12T10:33:26]i000: Initializing version variable 'BundleVersionNumber' to value '7.12.0.29'
[78C0:91AC][2023-08-12T10:33:26]i009: Command Line: '-burn.clean.room=D:\Downloads\XTUSetup.exe -burn.filehandle.attached=540 -burn.filehandle.self=536'
[78C0:91AC][2023-08-12T10:33:26]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\Downloads\XTUSetup.exe'
[78C0:91AC][2023-08-12T10:33:26]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\Downloads\'
[78C0:91AC][2023-08-12T10:33:26]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\16337\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20230812103326.log'
[78C0:91AC][2023-08-12T10:33:26]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[78C0:91AC][2023-08-12T10:33:26]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[78C0:91AC][2023-08-12T10:33:26]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[78C0:337C][2023-08-12T10:33:26]i000: Setting version variable 'WixBundleFileVersion' to value '7.12.0.29'
[78C0:91AC][2023-08-12T10:33:26]i100: Detect begin, 2 packages
[78C0:91AC][2023-08-12T10:33:26]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[78C0:91AC][2023-08-12T10:33:26]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[78C0:91AC][2023-08-12T10:33:26]i000: Setting string variable 'NETFRAMEWORK45' to value '533325'
[78C0:91AC][2023-08-12T10:33:26]i000: Setting version variable 'WindowsDllVersion' to value '10.0.19041.2913'
[78C0:91AC][2023-08-12T10:33:26]i101: Detected package: vcredist_64.exe, state: Absent, cached: None
[78C0:91AC][2023-08-12T10:33:26]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[78C0:91AC][2023-08-12T10:33:26]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[78C0:91AC][2023-08-12T10:33:26]i052: Condition 'WixBundleInstalled OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[78C0:91AC][2023-08-12T10:33:26]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 394802' evaluates to true.
[78C0:91AC][2023-08-12T10:33:26]i199: Detect complete, result: 0x0
[78C0:337C][2023-08-12T10:33:28]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[78C0:91AC][2023-08-12T10:33:28]i200: Plan begin, 2 packages, action: Install
[78C0:91AC][2023-08-12T10:33:28]w321: Skipping dependency registration on package with no dependency providers: vcredist_64.exe
[78C0:91AC][2023-08-12T10:33:28]i000: Setting string variable 'WixBundleLog_vcredist_64.exe' to value 'C:\Users\16337\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20230812103326_000_vcredist_64.exe.log'
[78C0:91AC][2023-08-12T10:33:28]i000: Setting string variable 'WixBundleRollbackLog_vcredist_64.exe' to value 'C:\Users\16337\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20230812103326_000_vcredist_64.exe_rollback.log'
[78C0:91AC][2023-08-12T10:33:28]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\16337\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20230812103326_001_Intel_XtuInstaller.msi_rollback.log'
[78C0:91AC][2023-08-12T10:33:28]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\16337\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20230812103326_001_Intel_XtuInstaller.msi.log'
[78C0:91AC][2023-08-12T10:33:28]i201: Planned package: vcredist_64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[78C0:91AC][2023-08-12T10:33:28]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[78C0:91AC][2023-08-12T10:33:28]i299: Plan complete, result: 0x0
[78C0:91AC][2023-08-12T10:33:28]i300: Apply begin
[78C0:91AC][2023-08-12T10:33:28]e000: Error 0x80070005: Failed to create engine file at path: C:\Users\16337\AppData\Local\Temp\{6B630967-957F-4A8F-A50A-16454F9D9568}\.be\XTUUISetup.exe
[78C0:91AC][2023-08-12T10:33:28]e000: Error 0x80070005: Failed to copy engine: 'C:\Users\16337\AppData\Local\Temp\{19375C6A-F35A-4A7A-A33A-DF2873E98A0E}\.cr\XTUSetup.exe' to working path: C:\Users\16337\AppData\Local\Temp\{6B630967-957F-4A8F-A50A-16454F9D9568}\.be\XTUUISetup.exe
[78C0:91AC][2023-08-12T10:33:28]e000: Error 0x80070005: Failed to copy engine to working folder.
[78C0:91AC][2023-08-12T10:33:28]e000: Error 0x80070005: Failed to cache engine to working directory.
[78C0:91AC][2023-08-12T10:33:28]i399: Apply complete, result: 0x80070005, restart: None, ba requested restart: No

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3 Replies
Alberto_R_Intel
Employee
884 Views

AkiyamaTR, Thank you for posting in the Intel® Communities Support.


We will be more than glad to assist you with this matter. 


Just to let you know, we only provide support in English language and currently, we are using a translation tool.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of your Intel® Processor?

What is the model of the Motherboard?

Is this a new computer?

Were you able to install Intel® XU before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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DeividA_Intel
Employee
836 Views

Hello AkiyamaTR, 


This follow-up is to confirm if you were able to gather the information requested or if you have fixed the issue with Intel® Extreme Tuning Utility (Intel® XTU).


Please, let me know if you need further assistance.


Regards,  

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
799 Views

Hello AkiyamaTR, 


I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


Regards,  

Deivid A.  

Intel Customer Support Technician  


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