Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
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12922 Discussions

XTU Component Device on Windows 11



When I reach the Device management, it shows this error:


The device driver for this hardware cannot be loaded because a ancestor instance of the device driver is still in memory. (code 38)

The driver could not be loaded because a previous version of the driver is still in memory.


I tried everything: uninstalling and reinstalling the Extreme Tuning Utility in safe mode, but when I reinstall, the problem is still there.

I also came to another problem: my CPU reaches high temperatures and 100% occupancy VERY often, so I have to restart the PC because it becomes very slow and jerky. I don't know if it could be related to the problem above.


I attached the scan of my PC with the Intel SSU software.

Thanks for the help.

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3 Replies
Super User

XTU does not support your i7-10750H.

XTU only supports X and K processors.

You should not be using XTU.


Personally, I would backup my data, and do a fresh install, and do not attempt to use XTU.

As far as the high temperature, check your fans, and make sure you have adequate ventilation.   If you built the PC yourself, make sure the thermal paste is properly applied and your cooling system is adequate.


If this is a laptop, make sure your bios is updated.


Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]



Hi alHill, and thanks for the reply.

I am not using XTU, because i don't need them.

I am trying to uninstall the components from the Device management. The problem is that whenever I uninstall them from it, when i restart they are there again and again. Is there a possibility to definitively uninstall these components?




Valued Contributor I

Since XTU is not "valid" for your cpu, perhaps there is some corruption in the files or with registry keys...

You can try the steps here: