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XTU Driver version present on this machine is too low compared to the version of the Windows App

igby
Beginner
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Intel XTU 7.5.3.3 (currently the latest) complains that the XTU driver version is too low.

The iocbios2.sys file is version 7.5.0.10 which is lower than the XTU app version 7.5.3.3. I confirmed XTU 7.5.3.3 installs that 7.5.0.10 version of iocbios2.sys because I uninstalled XTU, restarted, deleted all copies of iocbios2.sys off my drive, reinstalled XTU, and iocbios2.sys 7.5.0.10 was back again (C:\Windows\System32\drivers\iocbios2.sys FileVersion:  7.5.0.10 CreationTimeUtc 9/16/2021 11:22:46 PM).


GUI.*.log has error: 

!ERR] Could not find a PerfTuneService instance

then further down: 

!ERR] The XTU Driver version present on this machine is too low compared to the version of the Windows App


XtuCore.*.log ends with error -

!ERR] Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "IronCity.XtuApplication.ITuning"

 

The error when launching XTU is - 

Unable to start Intel® Extreme Tuning Utility. If there is another performance tuning application running, you must close it before trying to start this application.

 

I followed this article but no joy - 

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

 

I also uninstalled yet again, deleted a bunch of files and reg entries related to XTU including C:\Windows\System32\drivers\iocbios2.sys which was still present even after rebooting after the XTU uninstall. Installed again, no joy.

If the error is to be believed - XTU Driver version present on this machine is too low compared to the version of the Windows App - then XTU 7.5.3.3 includes the wrong version - 7.5.0.10 - of iocbios2.sys.

Win11 + 12900K CPU + MSI MAG Z690 Tomahawk Wifi DDR4 motherboard with latest BIOS version 7D32v10

 

 

 

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David_G_Intel
Moderator
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Hello igby


Thank you for posting on the Intel️® communities. You mentioned that XTU shows an older version being installed, could you please share a screenshot with us? Which processor do you use? Please also share the Intel® System Support Utility (Intel® SSU) results:


Regards, 

David G 

Intel Customer Support Technician 


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David_G_Intel
Moderator
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Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


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David_G_Intel
Moderator
1,262 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician  


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