XTU Driver version present on this machine is too low compared to the version of the Windows App

[igby]

Intel XTU 7.5.3.3 (currently the latest) complains that the XTU driver version is too low.

The iocbios2.sys file is version 7.5.0.10 which is lower than the XTU app version 7.5.3.3. I confirmed XTU 7.5.3.3 installs that 7.5.0.10 version of iocbios2.sys because I uninstalled XTU, restarted, deleted all copies of iocbios2.sys off my drive, reinstalled XTU, and iocbios2.sys 7.5.0.10 was back again (C:\Windows\System32\drivers\iocbios2.sys FileVersion:  7.5.0.10 CreationTimeUtc 9/16/2021 11:22:46 PM).

GUI.*.log has error: 

!ERR] Could not find a PerfTuneService instance

then further down: 

!ERR] The XTU Driver version present on this machine is too low compared to the version of the Windows App

XtuCore.*.log ends with error -

!ERR] Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "IronCity.XtuApplication.ITuning"

The error when launching XTU is - 

Unable to start Intel® Extreme Tuning Utility. If there is another performance tuning application running, you must close it before trying to start this application.

I followed this article but no joy - 

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

I also uninstalled yet again, deleted a bunch of files and reg entries related to XTU including C:\Windows\System32\drivers\iocbios2.sys which was still present even after rebooting after the XTU uninstall. Installed again, no joy.

If the error is to be believed - XTU Driver version present on this machine is too low compared to the version of the Windows App - then XTU 7.5.3.3 includes the wrong version - 7.5.0.10 - of iocbios2.sys.

Win11 + 12900K CPU + MSI MAG Z690 Tomahawk Wifi DDR4 motherboard with latest BIOS version 7D32v10

[David_G_Intel]

Hello igby

Thank you for posting on the Intel️® communities. You mentioned that XTU shows an older version being installed, could you please share a screenshot with us? Which processor do you use? Please also share the Intel® System Support Utility (Intel® SSU) results:

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician