XTU Installation for i7-6850K

Der_Orso · ‎07-07-2022

The XTU page lists i7-6850K as supported.

When I download and attempt to install, I first get a popup stating that I'm trying to install on an unsupported platform, and the, the installation fails with "0x80070643 . Fata error during installation".

I had previously been using MSI XTU, but that was version 6.x from 2016(!!) and that is the latest version MSI provides.

Any help will be appreciated.

DeividA_Intel · ‎07-08-2022

Hello Der_Orso,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your

In order to better assist you, please try the following:

1. Do you have any other overclocking tools installed?

2. What is the operating system installed?

3. Are you using a laptop or desktop computer?

Regards,

Deivid A.

Intel Customer Support Technician

Der_Orso · ‎07-08-2022

Hi Deivid,

thanks for your reply.

I had been trying to use MSI XTU v6.1.2.121 (from 2016!!), but I'm very new to overclocking and was having some issues, so I checked of a newer SW version. MSI had none newer.

In the MSI XTU there was a link pointing to something like "Overclocking Intel core CPUs", which pointed to an Intel page, so I followed that and found among other things, several utilities for CPU overclocking, and inspecting, including How to Overclock with Intel® Extreme Tuning Utility. I found the latest (only) download of that and checked if my CPU is still supported (i7-6850K - there is a link to a page stating that it is supported and a download link, which I used to download XTU v7.8.0.21.

I was uncertain, whether this was the same SW as from MSI, but thought, if they are not the same, then I will have parallel installations, which I can compare. If they are, the newer version will replace other older, and that would also be okay.

I attempted that installation, and after agreeing to terms and conditions, and confirming to allow the SW to make changes to my PC, I got a small popup

After clicking OK, almost immediately I get this

I can post the log file too if it helps.

I uninstalled the MSI XTU SW and tried again, with the same results.

I don't really have any other CPU overclocking SW installed. I have MSI Afterburner, but I've never used it to change any overclock settings; only monitoring. Same with MSI CPU-Z. Both are the newest versions.

I also have some management software like MSI Command Center and MSI ECO Center. The former I sometimes use to turn MSI OC GENIE of and on (pre-baked overclock settings from MSI), otherwise over the BIOS. I also have FireStrom from ZOTAC for overclocking and managing my GTX 1080 Ti, but I've never tried to OC that... yet.

Other than those I only have benchmark SW like from Futuremark and Heaven Benchmark.

Basically, until just recently I've never tried to OC, only turned MSI OC Genie on and off over BIOS or with MSI Command Center.

Windows version is Windows 10 Pro, 21H2 and up-to-date including all drivers, as of last week.

It's a desktop system,

CPU: i7-6850K

System board: MSI X99A Gaming 9 ACK, BIOS 3.7.

System disk: Crucial P5, 2 TB, M.2.

Many thanks in advance.

Der_Orso

Der_Orso · ‎07-08-2022

On second thought, here's the log file from just before:

[3B18:48D4][2022-07-09T02:04:10]i001: Burn v3.11.1.2318, Windows v10.0 (Build 19044: Service Pack 0), path: C:\Users\Orso\AppData\Local\Temp\{323CB67D-301E-446D-878A-7232B022160C}\.cr\XTUSetup.exe
[3B18:48D4][2022-07-09T02:04:10]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[3B18:48D4][2022-07-09T02:04:10]i000: Initializing version variable 'BundleVersionNumber' to value '7.8.0.21'
[3B18:48D4][2022-07-09T02:04:10]i009: Command Line: '-burn.clean.room=E:\Orso\Documents\Downloads\Binaries\XTUSetup.exe -burn.filehandle.attached=576 -burn.filehandle.self=688'
[3B18:48D4][2022-07-09T02:04:10]i000: Setting string variable 'WixBundleOriginalSource' to value 'E:\Orso\Documents\Downloads\Binaries\XTUSetup.exe'
[3B18:48D4][2022-07-09T02:04:10]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'E:\Orso\Documents\Downloads\Binaries\'
[3B18:48D4][2022-07-09T02:04:10]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Orso\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20220709020410.log'
[3B18:48D4][2022-07-09T02:04:10]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[3B18:48D4][2022-07-09T02:04:10]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[3B18:48D4][2022-07-09T02:04:10]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[3B18:2674][2022-07-09T02:04:10]i000: Setting version variable 'WixBundleFileVersion' to value '7.8.0.21'
[3B18:48D4][2022-07-09T02:04:10]i100: Detect begin, 1 packages
[3B18:48D4][2022-07-09T02:04:10]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[3B18:48D4][2022-07-09T02:04:10]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[3B18:48D4][2022-07-09T02:04:10]i000: Setting string variable 'NETFRAMEWORK45' to value '528372'
[3B18:48D4][2022-07-09T02:04:10]i000: Setting version variable 'WindowsDllVersion' to value '10.0.19041.1682'
[3B18:48D4][2022-07-09T02:04:10]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[3B18:48D4][2022-07-09T02:04:10]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[3B18:48D4][2022-07-09T02:04:10]i052: Condition 'WixBundleInstalled OR VersionNT64 = "6.1.0.0" OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[3B18:48D4][2022-07-09T02:04:10]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 394802' evaluates to true.
[3B18:48D4][2022-07-09T02:04:10]i199: Detect complete, result: 0x0
[3B18:2674][2022-07-09T02:07:19]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[3B18:48D4][2022-07-09T02:07:19]i200: Plan begin, 1 packages, action: Install
[3B18:48D4][2022-07-09T02:07:19]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\Orso\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20220709020410_000_Intel_XtuInstaller.msi_rollback.log'
[3B18:48D4][2022-07-09T02:07:19]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\Orso\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20220709020410_000_Intel_XtuInstaller.msi.log'
[3B18:48D4][2022-07-09T02:07:19]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[3B18:48D4][2022-07-09T02:07:19]i299: Plan complete, result: 0x0
[3B18:48D4][2022-07-09T02:07:19]i300: Apply begin
[3B18:48D4][2022-07-09T02:07:19]i010: Launching elevated engine process.
[3B18:48D4][2022-07-09T02:07:31]i011: Launched elevated engine process.
[3B18:48D4][2022-07-09T02:07:31]i012: Connected to elevated engine.
[3164:0220][2022-07-09T02:07:31]i358: Pausing automatic updates.
[3164:0220][2022-07-09T02:07:31]i359: Paused automatic updates.
[3164:0220][2022-07-09T02:07:31]i360: Creating a system restore point.
[3164:0220][2022-07-09T02:07:31]w363: Could not create system restore point, error: 0x80070422. Continuing...
[3164:0220][2022-07-09T02:07:31]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{70d677be-e19b-4e24-b63e-1c635886b9b8}, options: 0x7, disable resume: No
[3164:0220][2022-07-09T02:07:32]i000: Caching bundle from: 'C:\Users\Orso\AppData\Local\Temp\{936ACE91-F324-4959-807F-B8A58C94E150}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{70d677be-e19b-4e24-b63e-1c635886b9b8}\XTUUISetup.exe'
[3164:0220][2022-07-09T02:07:32]i320: Registering bundle dependency provider: {70d677be-e19b-4e24-b63e-1c635886b9b8}, version: 7.8.0.21
[3164:0220][2022-07-09T02:07:32]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{70d677be-e19b-4e24-b63e-1c635886b9b8}, resume: Active, restart initiated: No, disable resume: No
[3164:3E30][2022-07-09T02:07:33]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{333A8711-6A7E-4BC8-9FAF-6C57C99AACA6}v7.8.0.21\Intel_XtuInstaller.msi.
[3164:0220][2022-07-09T02:07:33]i323: Registering package dependency provider: {333A8711-6A7E-4BC8-9FAF-6C57C99AACA6}, version: 7.8.0.21, package: Intel_XtuInstaller.msi
[3164:0220][2022-07-09T02:07:33]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{333A8711-6A7E-4BC8-9FAF-6C57C99AACA6}v7.8.0.21\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[3164:0220][2022-07-09T02:10:09]e000: Error 0x80070643: Failed to install MSI package.
[3164:0220][2022-07-09T02:10:09]e000: Error 0x80070643: Failed to execute MSI package.
[3B18:48D4][2022-07-09T02:10:09]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[3B18:48D4][2022-07-09T02:10:09]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None
[3B18:48D4][2022-07-09T02:10:09]e000: Error 0x80070643: Failed to execute MSI package.
[3164:0220][2022-07-09T02:10:09]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent
[3B18:48D4][2022-07-09T02:10:09]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None
[3164:0220][2022-07-09T02:10:09]i329: Removed package dependency provider: {333A8711-6A7E-4BC8-9FAF-6C57C99AACA6}, package: Intel_XtuInstaller.msi
[3164:0220][2022-07-09T02:10:09]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{333A8711-6A7E-4BC8-9FAF-6C57C99AACA6}v7.8.0.21\
[3164:0220][2022-07-09T02:10:09]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{70d677be-e19b-4e24-b63e-1c635886b9b8}, resume: None, restart: None, disable resume: No
[3164:0220][2022-07-09T02:10:09]i330: Removed bundle dependency provider: {70d677be-e19b-4e24-b63e-1c635886b9b8}
[3164:0220][2022-07-09T02:10:09]i352: Removing cached bundle: {70d677be-e19b-4e24-b63e-1c635886b9b8}, from path: C:\ProgramData\Package Cache\{70d677be-e19b-4e24-b63e-1c635886b9b8}\
[3164:0220][2022-07-09T02:10:09]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{70d677be-e19b-4e24-b63e-1c635886b9b8}, resume: None, restart initiated: No, disable resume: No
[3B18:48D4][2022-07-09T02:10:09]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

DeividA_Intel · ‎07-11-2022

Hello Der_Orso,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎07-12-2022

Hello Der_Orso,

I apologize for the miscommunication. Based on the release notes, Broadwell processors are not supported in this new version (7.8) and that's why it is not working for you.

I will send a request to the team in change so they can correct this error.

Thanks for your comprehension.

Regards,

Deivid A.

Intel Customer Support Technician

Der_Orso · ‎07-12-2022

Hi Deivid,

I was kind of expecting this to be the case.

Since the "official" link to XTU download supporting i7-6850K is erroneous, could you please provide a download link to the latest version of XTU, which does support my processor.

Many thanks in advance.

Der_Orso

Der_Orso · ‎07-25-2022

Hello?

Is there an official version of XTU, which supports i7-6850k's?

Could I please have a link to its download?