XTU, Windows 11 and 13600K

[SilvanoMattioli]

Hi, 

when I start OC optimizzation on latest XTU (7.14.0.15) it say that 13600K is not supported as below.

All work fine until latest update.

[teevee]

Same for me

[TurkaFroda]

Same issue. Was working fine with i5-13600K before updating to 7.14.0.15. Tried updating bios. Turned off virtualization in BIOS. Tried with UVB protection Enabled, Disabled and Auto. OC is enabled in BIOS.

Full Specs:

[IsaacQ_Intel]

Hello SilvanoMattioli

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Were there any recent changes or updates to your Windows 11 operating system around the time you started experiencing the issue with XTU and the 13600K?

2.      Has XTU previously functioned properly with your 13600K?

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[teevee]

1. The error only occurs when we update to the latest version of XTU.
2. Function well until the update

[IsaacQ_Intel]

Hello SilvanoMattioli

 Thank you for responding. To proceed with our research, we need the SSU. Kindly furnish us with the necessary document.

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello SilvanoMattioli,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello SilvanoMattioli,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.

[Nitay]

I have the same thing with 13600k after updating to 7.14.1.12.