Processors
Intel® Processors, Tools, and Utilities
14395 Discussions

XTU Won't Save Profiles (at all)

GPace2
Beginner
7,052 Views

Version 6.5.1.371, i9-9900K.

When I click Save, then set Profile Name to anything at all, NOTHING appears under Profiles other than Default.

I also have the common problem of losing Core Voltage Offset on 1 in 5 reboots - but that's not my main concern right now.

Anybody else had this Profile issue ?

0 Kudos
9 Replies
AlHill
Super User
6,698 Views

What version of W10? 1909?

 

Is your bios updated?

 

Doc

 

0 Kudos
GPace2
Beginner
6,698 Views

Thanks for your quick response !

Yes, Windows 10 Pro1909 (10.0.18363)

GIGABYTE AORUS X390 MASTER - problem began on an XTU update (can't remember the version unfortunately...) when using BIOS F9, and has not changed with BIOS update F10 and F11c (Beta)

~GP

0 Kudos
AlHill
Super User
6,698 Views

Download, run, and attach (using the paperclip) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an Intel support engineer can assist you.

 

Doc

 

0 Kudos
GPace2
Beginner
6,698 Views

Attached. Thanks.

0 Kudos
AdrianM_Intel
Moderator
6,698 Views

Hello GPace2,

 

Thank you for posting on the Intel® communities.

 

I was testing this behavior and I could save the profiles on my end however I am not sure if I am doing the same steps as you did to save the profiles, please let me know if I am missing something in your configuration so I can try to test this behavior on my end with latest Intel® Extreme Tuning Utility version 6.5.1.371.

 

Video attached to the thread.

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

0 Kudos
GPace2
Beginner
6,698 Views

AdrianM,

Thanks.

When I do the same thing, no profile is created. I attached a video showing this.

Thanks

~GP

0 Kudos
AdrianM_Intel
Moderator
6,698 Views

Hello GPace2,

 

Thank you for your response.

 

I appreciate the video you shared with us showing the issue, not sure if you already try a clean installation of the software but if not you can follow the steps below:

 

  1. Uninstall Intel® XTU using Apps and Features.

2. Reboot your system (optional)

 

If the issue persists after trying the clean installation, please share the log files of the software so we can further investigate it.

 

You can get them from:

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

 

 

 

 

0 Kudos
GPace2
Beginner
6,698 Views

Thank you - reinstalling as you suggested has fixed the problem

Best regards,

~GP

0 Kudos
AdrianM_Intel
Moderator
6,698 Views

Hello GPace2,

 

Thank you for your reply.

 

I am glad you got it working.

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

 

 

0 Kudos
Reply