XTU - Wrong format of logfile

[Mscapini]

I believe that the format of the log file is incorrect.

Commas are used both to separate fields and inside numeric fields themselves.

So the file cannot properly be analyzed and/or imported in another tool (e.g. excel)

[Jean_Intel]

Hello Mscapini,

Thank you for posting on the Intel️® communities.  

This file is normally capable to be exported to Excel. In order to have a better understanding of your issue, please provide me with the following:

Do you receive any error messages when you tried to export the files?

What is the CPU model you have?

Best regards, 

Jean O.  

Intel Customer Support Technician

[Mscapini]

Hello,

my CPU is Intel I9 12900K.

Here you can find one sample of a raw csv log file created by XTU and how it is imported in xls defining "," as separator.

Clearly, the import is messed-up.

This is because  "," is being used BOTH as a field separator AND as decimal separator inside the fields. 

Then, the actual number of imported fields, that should be 14, is instead 18,19,20 depending of the number of fields containing "," as decimal separator (this number can change, for example if the CPU Utilization is 100, the field contains no ","). 

Decimal separator should be different than field separator

[Jean_Intel]

Hello Mscapini,

Thanks for your response

I understand that the issue is that the imported file shows a different report than the original, as an example, you mentioned that the fields, which should be 14 are a completely different number. However, I overlooked both files you shared and I did not notice a mismatch between both reports (original and imported). Could you be more specific as to which column fields are the error located at?

Best regards, 

Jean O.  

Intel Customer Support Technician

[Mscapini]

Of course the file are aligned !
One is the import of the other and so they are both wrong !

The issue is that the imported values are not aligned with the column headers and that the misalignement can be different on different rows.

For example, take the first data row.
The actual CPU load is 0,7557.
0 is imported in the first column, 7557 in the second, as if it was the Memory util (which is not).

In the 8th data row, instead, the CPU load is 100 and does not have decimals, so it is imported correctly. So is Mem. But Package Temp is 51,1595 and is imported in two different columns.
Core Voltage is 0.801. 0 is imported in Max Core Freq, 801 in Max Core Count.
Does these data make some sense to you reported in this way ?

Hope it now more clear

[Jean_Intel]

Hello Mscapini,

Thank you for the information provided.  

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Mscapini,

Thanks for waiting for a response.

I am still researching this matter; however, to continue to further, could you provide me with the XTU version you are running?

Best regards, 

Jean O.  

Intel Customer Support Technician

[Mscapini]

Latest rel: 7.9.1.3

[Jean_Intel]

Hello Mscapini,

Thanks for your prompt response.

I will now resume researching this matter. I will post back once I have more details.

Best regards, 

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Mscapini,

Thanks for waiting for a response.

We have tried XTU (7.9.1.3) & 7.9.0.24 versions but we couldn't find any unusual data, and so far, we do not have reports of other users reporting this type of issue. However, we would suggest you check Excel settings:

• Select Data > Text to Columns. In the Convert Text to Columns Wizard, select Delimited > Next. Select the Delimiters for your data. For example, tab and/or Space

• Also on Excel options > advance> use system separators select dot separate decimals

Finally, if the issue persists. We suggest you remove and reinstall XTU to restore the defaults on the configuration.

• Uninstall the Intel® Extreme Tuning Utility.
• Use the Windows* 10 Apps and Features.
• Search for Intel® Extreme Tuning Utility.
• Click Uninstall.
• Open the Task Manager.
• Check under Processes for XtuService.
• If found, click End Task.
• Download and install the Intel® XTU application.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Mscapini,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Mscapini]

You can close it I am not using the tool any more

[Jean_Intel]

Hello Mscapini,

It's unfortunate that you decided to stop using the XTU tool, however, I understand your position.

Since you are no longer using our tool, I will continue to close the thread. If you need additional information, please submit a new question as this thread will no longer be monitored.  

Best Regards, 

Jean O.

Intel Customer Support Technician