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Beginner
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XTU hangs at splash screen

Attached are the logs.

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8 Replies
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Super User
23 Views

What is your processor model number?

What version of windows 10 are you using? 1903?

What is your device model number? Laptop or desktop?

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
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1903
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Super User
23 Views

What is your processor model number?

What is your device model number? Laptop or desktop?

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
23 Views

Doesn't matter. All processors must be able to load XTU past the splash screen on Windows 1903. If a CPU isn't supported, XTU still needs to load and display a message about not being able to access some or all features.
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Super User
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Note: Only X and K processors are support. Nothing else.

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
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AMD processors running Windows should be able to get past the splash screen.
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Super User
23 Views

On the xtu download page, read under "This download is valid for the product(s) listed below.". You will not find anything but Intel X and K processors, and certainly not AMD.

https://downloadcenter.intel.com/download/24075

 

Perhaps you can find a similar utility on the AMD website.

 

Doc

Doc (not an Intel employee or contractor)
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Super User
23 Views

The product page for xtu clearly states what processors are supported. It is naive to expect a utility written specifically for Intel processors to work on AMD processors.

 

And, insults and name calling on this community are not tolerated.

 

Doc

 

Doc (not an Intel employee or contractor)
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