XTU not intalling

[killerdrath]

I have been trying to install XTU but every time I try to I get this message

There is a problem with this windows installer package. A script required for this install to complete could not be run. Contact your support personnel or package vender.

I would just like some help with this.

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[killerdrath]

I don't think that the system support worked for whatever reason but the file I attached was the only other thing that came with the download after I said yes to it changing my device. let me know if i need to do something different. 

[JayB_Intel]

Hello killerdrath,

Please let me gather the following details in order for us to further understand the situation. Also, feel free to include additional information you may find relevant that can help us diagnose and identify the issue. Additionally, please be informed that this application is supported with unlocked processors (K- and X-series) only.

• Kindly share with us a screenshot showing the error message for documentation and analysis.
• Gather Application logs from Windows Event viewer "Windows Logs"
  • Press the "Windows key" + "R" and type in "eventvwr.msc", then click “OK” to run the Event Viewer.
    • Under "Event Viewer (Local)" > "Windows Logs", select the Application - to collect "Application Logs".
    • To Save the event log. Click menu "Action" and select "Save All Events As…".
    • Save the log file with your desired file name and location.
• Download and run this tool, Intel® System Support Utility(links below) so I can help check your system info and assist us with troubleshooting. Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.
  • For Windows: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?v=t
  • For Linux: https://www.intel.com/content/www/us/en/download/18895/26735/intel-system-support-utility-for-the-linux-operating-system.html

Best regards,

Jay B.

Intel Customer Support Technician

[killerdrath]

When I download the system support utility nothing pops up it just downloads and goes away, the only other thing that comes with it is the ssu zip file that I put in the reply above. I have a i7-13700kf

[JayB_Intel]

Hi killerdrath,

Unfortunately, we are unable to extract your system details from the submitted .zip file for Intel SSU. Both Intel® Extreme Tuning Utility (Intel® XTU) and Intel® System Support Utility should install without issues if you have administrative rights. Kindly check if your BIOS settings are on default and try again. Also, please check Windows 11 Apps > Installed Apps if both Intel XTU and Intel SSU are found. If yes, uninstall both apps and try again. If the issue persists, we would also suggest to consider reinstalling your Windows OS.

Best regards,

Jay B.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Killerdrath,

We are checking in with you on the XTU issue to see if you have already performed the recommendations that we have provided or if you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any questions.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[killerdrath]

Sorry it took so long for me to respond I checked the installed apps and the SSU was installed. I uninstalled it and re installed it and the same thing happed, I don't want to reinstall windows 

When I click to open the SSU it pops up asking for privileges and I accept then it goes away and nothing happens.

What's suppose to happen. 

[VonM_Intel]

Hi killerdrath,

I understand that nothing happens when you click the SSU, ask for privileges, and accept them. Is the SSU application still open on the screen after launching the SSU.exe? Or does it exit? For a complete guide on how to extract the SSU log files, please refer to this link: (https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html). You may directly download the latest version of Intel SSU here: (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html), as I noticed that you are using an old version of Intel SSU.

In the meantime, kindly check if your BIOS settings are on default and try again. Also, kindly check the Windows 11 Apps, and go to Installed Apps if both Intel XTU and Intel SSU are found. If yes, uninstall both apps and try again.

Best Regards,

Von M.

Intel Customer Support Technician

[killerdrath]

I checked the BIOS settings and everything is on default

The SSU.exe opens and displays the following, this was also after downloading the newest SSU and it does show as an app in windows

<?xml version="1.0" encoding="utf-8"?>
<configuration>
  <configSections>
      <sectionGroup name="userSettings" type="System.Configuration.UserSettingsGroup, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" >
          <section name="SSU.SaveDisplay" type="System.Configuration.ClientSettingsSection, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" allowExeDefinition="MachineToLocalUser" requirePermission="false" />
          <section name="SSU.Display" type="System.Configuration.ClientSettingsSection, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089" allowExeDefinition="MachineToLocalUser" requirePermission="false" />
      </sectionGroup>
  </configSections>
  <startup>
    <supportedRuntime version="v2.0.50727"/>
    <supportedRuntime version="v3.0"/>
    <supportedRuntime version="v3.5"/>
    <supportedRuntime version="v4.0"/>
    <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5"/>
    <supportedRuntime version="v4.6" />
  </startup>
  <appSettings>
    <add key="WMI" value="true"/>
    <add key="DirectIO" value="true"/>
    <add key="Registry" value="true"/>
    <add key="DirectX" value="false"/>
  </appSettings>
  <system.diagnostics>
    <trace autoflush="true" indentsize="4">
      <listeners>
        <add name="myListener" type="System.Diagnostics.TextWriterTraceListener" initializeData="SSUTrace.log" />
        <remove name="Default" />
      </listeners>
    </trace>
    <switches>
      <add name="SSUTrace" value="0"/>
    </switches>
  </system.diagnostics>
<userSettings>
    <SSU.SaveDisplay>
        <setting name="Everything" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="BIOS" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Display" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Memory" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Motherboard" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Network" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Operating" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Processor" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Storage" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="SplitterDistance" serializeAs="String">
            <value>30</value>
        </setting>
        <setting name="Width01" serializeAs="String">
            <value>120</value>
        </setting>
        <setting name="Width02" serializeAs="String">
            <value>120</value>
        </setting>
        <setting name="Width03" serializeAs="String">
            <value>200</value>
        </setting>
    </SSU.SaveDisplay>
    <SSU.Display>
        <setting name="Everything" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="BIOS" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Display" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Memory" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Motherboard" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Network" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Operating" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Processor" serializeAs="String">
            <value>True</value>
        </setting>
        <setting name="Storage" serializeAs="String">
            <value>True</value>
        </setting>
    </SSU.Display>
  </userSettings>
</configuration>

[JayB_Intel]

Hello killerdrath,

It is a suspected issue with the Windows installer package that prevents the script from running properly. This can happen due to various reasons, such as damaged files, incompatible programs, low memory, driver problems or corrupted Operating system. Even the Intel SSU, is not generating the proper results.

 To troubleshoot this issue, please try these steps:

 • Make sure your Windows system and apps are up to date with the latest versions.

 • Run the SFC and DISM commands to scan and repair any system file corruption. 

System File Checker (SFC) - https://support.microsoft.com/en-au/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

You may refer to the aticles below for the steps for running Deployment Image Servicing and Management (DISM): https://www.intel.com/content/www/us/en/support/articles/000031904/memory-and-storage.html

1. Run Command Prompt as administrator.
2. Left-click the Windows Start Menu.
3. Type Command Prompt.
4. Right-click the result and select Run as administrator.
5. To scan the health of the system, type the following command, then press Enter. (It may take several minutes for the command operation to be completed.)
6. dism/online /cleanup-image /scanhealth
7. To begin repair of any compromised Windows packages on your system, type the following command, then press Enter. (It may take several minutes for the command operation to be completed.)
8. dism/online /cleanup-image /restorehealth
9. If any issues with this process or errors are displayed, visit the Microsoft Windows* support site for more information.
10. Close the Command Prompt window.

You may also consider this article for running DISM: https://www.makeuseof.com/how-to-use-dism-commands/

You can find more details about this issue in these links. 

https://answers.microsoft.com/en-us/windows/forum/all/windows-package-installer-script-error/f8e6138f-e57b-497f-a379-0116b9362f90

https://answers.microsoft.com/en-us/windows/forum/all/error-1720there-is-a-problem-with-this-windows/67dc78d1-0937-4eac-a1d6-9e738551fc3c

After performing the steps above, we would recommend considering the reinstallation of your Windows OS.

Best Regards,

Jay B.

[JayB_Intel]

Hello killerdrath,

Were you able to check the previous post? Let us know if you still need assistance.  

Best regards,

Jay B.

[killerdrath]

I checked it and all of the SFC and DISM found no errors 

I'm still having the same issue after reinstalling windows 

[JayB_Intel]

Hello killerdrath,

Thank you for the update. At this rate, we will do further research and investigation on this matter and post the response on this thread once available. We appreciate your patience on this one.

Best regards,

Jay B.

[JayB_Intel]

Hi killerdrath,

I hope you are doing well. After further investigation, unfortunately we are unable to reproduce the issue with our i7-13700KF. However, since the Intel SSU is unable to run a normal report, which means it is affected by the Windows service as well. Since we are unable to collect the logs of your system via the Intel SSU, we would like to request a windows system information screenshot. "A problem with windows installer package" came up in general searches on the web, so it is a general message to some windows installer issue.

Additionally, kindly try the steps below to re-register the Windows installer and restart the Windows Installer service.

Re-register Windows Installer

1. Press Windows key + R to open Run
2. Type in 'cmd' and hit the Ctrl+Shift+Enter at the same time. This will open Command Prompt with Administrator permissions.
3. Enter the following commands
   1. msiexec.exe/unregister then press Enter
   2. msiexec.exe/regserver then press Enter
4. Close the Command Prompt and check if the installer(Intel XTU and Intel SSU) will install and run properly

Restart the Windows Installer service

1. Press Windows key + R to open Run
2. Type in 'services.msc' and click on OK button. This should launch Services, and show every available service of your system.
3. Look for the Windows Installer service, then right-click on the and select Stop.
4. Wait for a couple of minutes, right-click on Windows Installer service again and select Start.
5. Restart your computer and try installing Intel XTU and Intel SSU again.

Let us know the results as soon as you are able if you are able to install the tools properly. If installing the Intel XTU still fails but the Intel SSU was able to generate a proper report. Please share with is the system scan/logs from SSU and we will further investigate the issue.

Best regards,

Jay B.

[killerdrath]

hello I did the re register and the restart windows and nothing seems to be different when I try to download or open either the SSU and XTU 

do you think my cpu is not good I have only had it for 1 year and the only reason I'm trying to download XTU is so I can change my cpu settings so I can play victora 3 

[JayB_Intel]

Hi killerdrath,

Thank you for the update. Let me share the results with our team do further investigation on this matter and post the response on this thread once available.

Best regards,

Jay B.

[killerdrath]

I did upgrade my CPU to a i9-14900k for my birthday and am still having the same troubles. 

[JayB_Intel]

Hello killerdrath,

Thank you for the update. Since you have tried another processor, please be informed this is mostly like a Microsoft concern when it comes to opening executable files. This is a sign that there is something wrong with the computer's operating system. It's more like of a software issue rather than a hardware issue.

Also you've just mentioned playing Victoria 3, may I know what issues are you facing when trying to run or playing the game? Are you getting any kind of error? Please describe any issues you are having this game.

Additionally, since we are unable to collect the Intel SSU scan, kindly provide your basic system configuration:

1. Processor/s
2. OS version installed
3. Motherboard brand, Model, and BIOS version
4. Brand and Model of the RAM installed along with the RAM size
5. GPU installed
6. File output or screenshot of the MsInfo

Best regards,

Jay B.

[JayB_Intel]

Hi killerdrath,

Were you able to check the previous post? Let us know if you still need assistance.  

Best regards,

Jay B.

[JayB_Intel]

Hi killerdrath,

I hope you are doing well. Since we have not heard any feedback regarding our previous post, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jay B.