Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
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XTU on Windows 11 does not start

theking2
Beginner
625 Views

There are no other performace tuning applications as this is a fresh install. Version 7.5.3.3 here

CPU i7-7700k,System Model Z170X-Gaming 7

The XTUService reports this at start:

Service kan niet worden gestart. System.ArgumentNullException: Waarde kan niet null zijn.
Parameternaam: singletonInstance
bij System.ServiceModel.ServiceHost..ctor(Object singletonInstance, Uri[] baseAddresses)
bij IronCity.Core.Server.CoreServer.‭‪‫‎‭‏‎‫‬‏‬‌‮‏‮‭‪‏‫‮‬‮‍‮‌‍‌‮(Object , Uri[] )
bij IronCity.Core.Server.CoreServer.Start()
bij XtuService.XtuService1.​​‮​‭‌‏‎‌​‎‫‎‬‏‪‎‎‎‏​‭‌‍‮(CoreServer )
bij XtuService.XtuService1.OnStart(String[] args)
bij System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

 

Are there other log files I can send?

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3 Replies
Alberto_R_Intel
Moderator
554 Views

theking2, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

Is this a new computer?

When did you purchase it?

Was the Intel® XTU working fine before on this same platform?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
509 Views

Hello theking2, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
450 Views

Hello theking2, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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