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XTU's benchmark is not working with i7-10700k

tsantj
Beginner
653 Views

Hello guys,
I installed XTU again today, but when I start benchmark/stress test of XTU the loading starts and then log displays stress test "passed" only in 2 seconds after started (usually I put 10 minutes long when was working).
I reinstall the Windows 10 yesterday becuase of OS problems, but before it the XTU was working well.

How can I solve this problem?

 

0 Kudos
1 Solution
Alberto_Sykes
Employee
631 Views

tsantj, Thank you for posting in the Intel® Communities Support.

 

For this specific scenario, what we recommend will be to re-install the Intel® Extreme Tuning Utility application from scratch. In order to do that, please follow the steps showing in the link below to uninstall the program:

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-an...

 

Then, install the latest version of the Intel® Extreme Tuning Utility which is 7.0.1.4, once you get the chance, let us know the results:

https://downloadcenter.intel.com/download/29183/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=6642...

 

Additionally, make sure that the latest BIOS version is currently installed on the motherboard. If the problem persists, please provide the SSU report so we can verify further details about the components in your platform:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

View solution in original post

4 Replies
Alberto_Sykes
Employee
632 Views

tsantj, Thank you for posting in the Intel® Communities Support.

 

For this specific scenario, what we recommend will be to re-install the Intel® Extreme Tuning Utility application from scratch. In order to do that, please follow the steps showing in the link below to uninstall the program:

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-an...

 

Then, install the latest version of the Intel® Extreme Tuning Utility which is 7.0.1.4, once you get the chance, let us know the results:

https://downloadcenter.intel.com/download/29183/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=6642...

 

Additionally, make sure that the latest BIOS version is currently installed on the motherboard. If the problem persists, please provide the SSU report so we can verify further details about the components in your platform:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

View solution in original post

Alberto_Sykes
Employee
622 Views

Hello tsantj, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

tsantj
Beginner
602 Views

Thanks, the procedure worked for me!

 
Alberto_Sykes
Employee
586 Views

tsantj, You are very welcome, thank you very much for sharing those results.


Perfect, excellent, it is great to hear that the problem got fixed by reinstalling the Intel® Extreme Tuning Utility from scratch and that now it is working properly.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel 


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