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XTU will not install - Error code 0x80070643

Wyllow
Beginner
‎08-21-2024 02:34 PM
6,479 Views

I had XTU installed on my system previously. Then I had an update at the top of the screen telling me to update to the newest version. I tried that and the update failed. It would not open again and I did a full uninstall. (removed all the Intel folders in Program data and files as well as uninstalling the file.)

I am trying to install the newest version 7.14.2.14 and the below screen keeps happening and then the error message.

I am running this program as Administrator.

Wyllow_1-1724275938446.png

Wyllow_2-1724276051833.png


Any help would be greatly appreciated.

Here is the logs.
[46E0:09A4][2024-08-21T18:27:06]i001: Burn v3.14.1.8722, Windows v10.0 (Build 22631: Service Pack 0), path: C:\Windows\Temp\{2CDF2479-75F9-4B2D-9901-8E7DE705C96B}\.cr\XTUSetup_7.14.2.14.exe
[46E0:09A4][2024-08-21T18:27:06]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[46E0:09A4][2024-08-21T18:27:06]i000: Initializing version variable 'BundleVersionNumber' to value '7.14.2.14'
[46E0:09A4][2024-08-21T18:27:06]i009: Command Line: '-burn.clean.room=C:\Users\cyrus\Downloads\XTUSetup_7.14.2.14.exe -burn.filehandle.attached=760 -burn.filehandle.self=764'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\cyrus\Downloads\XTUSetup_7.14.2.14.exe'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\cyrus\Downloads\'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706.log'
[46E0:09A4][2024-08-21T18:27:06]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[46E0:09A4][2024-08-21T18:27:06]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[46E0:A578][2024-08-21T18:27:07]i000: Setting version variable 'WixBundleFileVersion' to value '7.14.2.14'
[46E0:09A4][2024-08-21T18:27:07]i100: Detect begin, 2 packages
[46E0:09A4][2024-08-21T18:27:07]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[46E0:09A4][2024-08-21T18:27:07]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[46E0:09A4][2024-08-21T18:27:07]i000: Setting string variable 'NETFRAMEWORK45' to value '533320'
[46E0:09A4][2024-08-21T18:27:07]i000: Setting version variable 'WindowsDllVersion' to value '10.0.22621.3810'
[46E0:09A4][2024-08-21T18:27:07]i101: Detected package: vcredist_64.exe, state: Absent, cached: None
[46E0:09A4][2024-08-21T18:27:07]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[46E0:09A4][2024-08-21T18:27:07]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[46E0:09A4][2024-08-21T18:27:07]i052: Condition 'WixBundleInstalled OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[46E0:09A4][2024-08-21T18:27:07]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 528040' evaluates to true.
[46E0:09A4][2024-08-21T18:27:07]i199: Detect complete, result: 0x0
[46E0:A578][2024-08-21T18:27:09]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[46E0:09A4][2024-08-21T18:27:09]i200: Plan begin, 2 packages, action: Install
[46E0:09A4][2024-08-21T18:27:09]w321: Skipping dependency registration on package with no dependency providers: vcredist_64.exe
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleLog_vcredist_64.exe' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_000_vcredist_64.exe.log'
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleRollbackLog_vcredist_64.exe' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_000_vcredist_64.exe_rollback.log'
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_001_Intel_XtuInstaller.msi_rollback.log'
[46E0:09A4][2024-08-21T18:27:09]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821182706_001_Intel_XtuInstaller.msi.log'
[46E0:09A4][2024-08-21T18:27:09]i201: Planned package: vcredist_64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[46E0:09A4][2024-08-21T18:27:09]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[46E0:09A4][2024-08-21T18:27:09]i299: Plan complete, result: 0x0
[46E0:09A4][2024-08-21T18:27:09]i300: Apply begin
[46E0:09A4][2024-08-21T18:27:09]i010: Launching elevated engine process.
[46E0:09A4][2024-08-21T18:27:09]i011: Launched elevated engine process.
[46E0:09A4][2024-08-21T18:27:09]i012: Connected to elevated engine.
[B7A8:8980][2024-08-21T18:27:09]i358: Pausing automatic updates.
[B7A8:8980][2024-08-21T18:27:09]i359: Paused automatic updates.
[B7A8:8980][2024-08-21T18:27:09]i360: Creating a system restore point.
[B7A8:8980][2024-08-21T18:27:09]i361: Created a system restore point.
[B7A8:8980][2024-08-21T18:27:09]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, options: 0x7, disable resume: No
[B7A8:8980][2024-08-21T18:27:09]i000: Caching bundle from: 'C:\Windows\Temp\{965FF05A-FAFF-4C36-BA37-9A963195E5D7}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\XTUUISetup.exe'
[B7A8:8980][2024-08-21T18:27:09]i320: Registering bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, version: 7.14.2.14
[B7A8:8980][2024-08-21T18:27:09]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: Active, restart initiated: No, disable resume: No
[B7A8:13AC][2024-08-21T18:27:09]i305: Verified acquired payload: vcredist_64.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_64.exe, moving to: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe.
[B7A8:13AC][2024-08-21T18:27:10]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi.
[B7A8:8980][2024-08-21T18:27:10]i301: Applying execute package: vcredist_64.exe, action: Install, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /install /quiet /norestart'
[B7A8:8980][2024-08-21T18:27:10]e000: Error 0x80070666: Process returned error: 0x666
[B7A8:8980][2024-08-21T18:27:10]e000: Error 0x80070666: Failed to execute EXE package.
[46E0:09A4][2024-08-21T18:27:10]e000: Error 0x80070666: Failed to configure per-machine EXE package.
[46E0:09A4][2024-08-21T18:27:10]w350: Applied non-vital package: vcredist_64.exe, encountered error: 0x80070666. Continuing...
[B7A8:8980][2024-08-21T18:27:10]i323: Registering package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, version: 7.14.2.14, package: Intel_XtuInstaller.msi
[B7A8:8980][2024-08-21T18:27:10]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[B7A8:8980][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to install MSI package.
[B7A8:8980][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to execute MSI package.
[46E0:09A4][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[46E0:09A4][2024-08-21T18:27:11]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None
[46E0:09A4][2024-08-21T18:27:11]e000: Error 0x80070643: Failed to execute MSI package.
[B7A8:8980][2024-08-21T18:27:11]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent
[46E0:09A4][2024-08-21T18:27:11]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None
[B7A8:8980][2024-08-21T18:27:11]i329: Removed package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, package: Intel_XtuInstaller.msi
[B7A8:8980][2024-08-21T18:27:11]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\
[B7A8:8980][2024-08-21T18:27:11]i301: Applying rollback package: vcredist_64.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /uninstall /quiet /norestart'
[46E0:09A4][2024-08-21T18:27:12]i319: Applied rollback package: vcredist_64.exe, result: 0x0, restart: None
[B7A8:8980][2024-08-21T18:27:12]i351: Removing cached package: vcredist_64.exe, from path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\
[B7A8:8980][2024-08-21T18:27:12]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart: None, disable resume: No
[B7A8:8980][2024-08-21T18:27:12]i330: Removed bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}
[B7A8:8980][2024-08-21T18:27:12]i352: Removing cached bundle: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, from path: C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\
[B7A8:8980][2024-08-21T18:27:12]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart initiated: No, disable resume: No
[46E0:09A4][2024-08-21T18:27:12]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

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Wyllow
Beginner
‎08-21-2024 02:56 PM
4,655 Views

Here is the log that came with that failure.

[83B4:83B0][2024-08-21T17:55:37]i001: Burn v3.14.1.8722, Windows v10.0 (Build 22631: Service Pack 0), path: C:\Windows\Temp\{0EE1A49F-1F26-453C-9C93-50C54AD558C3}\.cr\XTUSetup_7.14.2.14(1).exe
[83B4:83B0][2024-08-21T17:55:37]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[83B4:83B0][2024-08-21T17:55:37]i000: Initializing version variable 'BundleVersionNumber' to value '7.14.2.14'
[83B4:83B0][2024-08-21T17:55:37]i009: Command Line: '-burn.clean.room=C:\Users\cyrus\Downloads\XTUSetup_7.14.2.14(1).exe -burn.filehandle.attached=784 -burn.filehandle.self=792'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\cyrus\Downloads\XTUSetup_7.14.2.14(1).exe'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\cyrus\Downloads\'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821175537.log'
[83B4:83B0][2024-08-21T17:55:37]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[83B4:8FE0][2024-08-21T17:55:37]i000: Setting version variable 'WixBundleFileVersion' to value '7.14.2.14'
[83B4:83B0][2024-08-21T17:55:37]i100: Detect begin, 2 packages
[83B4:83B0][2024-08-21T17:55:37]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[83B4:83B0][2024-08-21T17:55:37]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting string variable 'NETFRAMEWORK45' to value '533320'
[83B4:83B0][2024-08-21T17:55:37]i000: Setting version variable 'WindowsDllVersion' to value '10.0.22621.3810'
[83B4:83B0][2024-08-21T17:55:37]i101: Detected package: vcredist_64.exe, state: Absent, cached: None
[83B4:83B0][2024-08-21T17:55:37]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[83B4:83B0][2024-08-21T17:55:37]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[83B4:83B0][2024-08-21T17:55:37]i052: Condition 'WixBundleInstalled OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[83B4:83B0][2024-08-21T17:55:37]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 528040' evaluates to true.
[83B4:83B0][2024-08-21T17:55:37]i199: Detect complete, result: 0x0
[83B4:8FE0][2024-08-21T17:55:39]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[83B4:83B0][2024-08-21T17:55:39]i200: Plan begin, 2 packages, action: Install
[83B4:83B0][2024-08-21T17:55:39]w321: Skipping dependency registration on package with no dependency providers: vcredist_64.exe
[83B4:83B0][2024-08-21T17:55:39]i000: Setting string variable 'WixBundleLog_vcredist_64.exe' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821175537_000_vcredist_64.exe.log'
[83B4:83B0][2024-08-21T17:55:39]i000: Setting string variable 'WixBundleRollbackLog_vcredist_64.exe' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821175537_000_vcredist_64.exe_rollback.log'
[83B4:83B0][2024-08-21T17:55:39]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821175537_001_Intel_XtuInstaller.msi_rollback.log'
[83B4:83B0][2024-08-21T17:55:39]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\cyrus\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240821175537_001_Intel_XtuInstaller.msi.log'
[83B4:83B0][2024-08-21T17:55:39]i201: Planned package: vcredist_64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[83B4:83B0][2024-08-21T17:55:39]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[83B4:83B0][2024-08-21T17:55:39]i299: Plan complete, result: 0x0
[83B4:83B0][2024-08-21T17:55:39]i300: Apply begin
[83B4:83B0][2024-08-21T17:55:39]i010: Launching elevated engine process.
[83B4:83B0][2024-08-21T17:55:39]i011: Launched elevated engine process.
[83B4:83B0][2024-08-21T17:55:39]i012: Connected to elevated engine.
[7DAC:8C68][2024-08-21T17:55:39]i358: Pausing automatic updates.
[7DAC:8C68][2024-08-21T17:55:39]i359: Paused automatic updates.
[7DAC:8C68][2024-08-21T17:55:39]i360: Creating a system restore point.
[7DAC:8C68][2024-08-21T17:55:39]i361: Created a system restore point.
[7DAC:8C68][2024-08-21T17:55:39]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, options: 0x7, disable resume: No
[7DAC:8C68][2024-08-21T17:55:39]i000: Caching bundle from: 'C:\Windows\Temp\{2DD4497D-367E-4B8F-AC6C-F77DB074EF08}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\XTUUISetup.exe'
[7DAC:8C68][2024-08-21T17:55:39]i320: Registering bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, version: 7.14.2.14
[7DAC:8C68][2024-08-21T17:55:39]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: Active, restart initiated: No, disable resume: No
[7DAC:6EEC][2024-08-21T17:55:39]i305: Verified acquired payload: vcredist_64.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_64.exe, moving to: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe.
[7DAC:6EEC][2024-08-21T17:55:40]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi.
[7DAC:8C68][2024-08-21T17:55:40]i301: Applying execute package: vcredist_64.exe, action: Install, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /install /quiet /norestart'
[7DAC:8C68][2024-08-21T17:55:40]e000: Error 0x80070666: Process returned error: 0x666
[7DAC:8C68][2024-08-21T17:55:40]e000: Error 0x80070666: Failed to execute EXE package.
[83B4:83B0][2024-08-21T17:55:40]e000: Error 0x80070666: Failed to configure per-machine EXE package.
[83B4:83B0][2024-08-21T17:55:40]w350: Applied non-vital package: vcredist_64.exe, encountered error: 0x80070666. Continuing...
[7DAC:8C68][2024-08-21T17:55:40]i323: Registering package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, version: 7.14.2.14, package: Intel_XtuInstaller.msi
[7DAC:8C68][2024-08-21T17:55:40]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[7DAC:8C68][2024-08-21T17:55:42]e000: Error 0x80070643: Failed to install MSI package.
[7DAC:8C68][2024-08-21T17:55:42]e000: Error 0x80070643: Failed to execute MSI package.
[83B4:83B0][2024-08-21T17:55:42]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[83B4:83B0][2024-08-21T17:55:42]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None
[83B4:83B0][2024-08-21T17:55:42]e000: Error 0x80070643: Failed to execute MSI package.
[7DAC:8C68][2024-08-21T17:55:42]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent
[83B4:83B0][2024-08-21T17:55:42]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None
[7DAC:8C68][2024-08-21T17:55:42]i329: Removed package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, package: Intel_XtuInstaller.msi
[7DAC:8C68][2024-08-21T17:55:42]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\
[7DAC:8C68][2024-08-21T17:55:42]i301: Applying rollback package: vcredist_64.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /uninstall /quiet /norestart'
[83B4:83B0][2024-08-21T17:55:42]i319: Applied rollback package: vcredist_64.exe, result: 0x0, restart: None
[7DAC:8C68][2024-08-21T17:55:42]i351: Removing cached package: vcredist_64.exe, from path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\
[7DAC:8C68][2024-08-21T17:55:42]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart: None, disable resume: No
[7DAC:8C68][2024-08-21T17:55:42]i330: Removed bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}
[7DAC:8C68][2024-08-21T17:55:42]i352: Removing cached bundle: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, from path: C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\
[7DAC:8C68][2024-08-21T17:55:42]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart initiated: No, disable resume: No
[83B4:83B0][2024-08-21T17:55:42]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

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JedG_Intel
Moderator
‎08-27-2024 12:06 AM
4,609 Views

Hello Wyllow,

 

Thank you for posting at Intel Community Forum

 

Upon checking, I can see that you have contacted us via chat about this concern. Please let us know how you would like us to continue assisting you, via chat or community?

 

We hope to hear from you soon!

 

Best regards,

Jed G.

Intel Customer Support Technician


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JedG_Intel
Moderator
‎09-01-2024 07:30 PM
4,486 Views

Hello Wyllow,

 

I wanted to check if you had the chance to review the information that I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

 

Best regards,

Jed G.

Intel Customer Support Technician


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Wyllow
Beginner
‎09-04-2024 05:49 PM
4,450 Views
In response to JedG_Intel

I apologize, I have not been around the last few days. I actually got my CPU RMA'd through the company I ordered it from.

I have the new CPU installed, but XTU will not install still. It still says unsupported platform with the new CPU.

Can you assist?

In response to JedG_Intel
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AlHill
Super User
‎09-04-2024 05:57 PM
4,447 Views
In response to Wyllow

What is the model number of your processor?

 

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

In response to Wyllow
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Wyllow
Beginner
‎09-04-2024 06:02 PM
4,446 Views
In response to AlHill

14900ks

Additionally, when I try to install the below software, I get this error.

Intel® Arc™ & Iris® Xe Graphics - Windows*

Wyllow_0-1725498483988.png

 

In response to AlHill
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AlHill
Super User
‎09-04-2024 06:18 PM
4,440 Views
In response to Wyllow

What are your video settings in the bios?

Do you have an add-on videlo card?

Is the bios updated?

 

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

In response to Wyllow
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Wyllow
Beginner
‎09-04-2024 06:22 PM
4,439 Views
In response to AlHill

I am on the most up to date ASUS BIOS.

Specs:
Case: HYTE Y70 RGB Gaming Case - White
Motherboard: ASUS ROG Maximus Z790 Dark Hero - BIOS VERSION 1503
CPU: Intel® Core™ i9-14900KS
GPU: NVIDIA GeForce RTX 4090 - 24GB GDDR6X - ASUS TUF GAMING OC Edition
Ram: 32 GB [16 GB X2] DDR5-7200MHz CORSAIR Dominator Titanium

What video settings are you referring to? I can take a look but I do not know them off hand.

In response to AlHill
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AlHill
Super User
‎09-04-2024 06:29 PM
4,435 Views
In response to Wyllow

In the bios, is the integrated graphics enabled?  You should be able to have both your nvidia and intel graphics enabled.

When the OS is up, in the device manager, do you see both graphics?

 

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

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Wyllow
Beginner
‎09-04-2024 06:31 PM
4,426 Views
In response to AlHill

No, I only see the 4090.

Wyllow_0-1725499849808.png


Would this show other than in the "Display Adapters" section? I will check the BIOS now to see if I can turn on Intel Graphics, if you recommend it?

In response to AlHill
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AlHill
Super User
‎09-04-2024 06:37 PM
4,419 Views
In response to Wyllow

There could be something under "other devices".

Did you install the chipset inf?

 

Let's see what your bios says.

 

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

In response to Wyllow
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Wyllow
Beginner
‎09-04-2024 06:42 PM
4,418 Views
In response to AlHill

When trying to install "Chipset INF" I get this error.

Wyllow_0-1725500431243.png

This is what shows in Other Devices.

Wyllow_1-1725500513125.png

 

 

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AlHill
Super User
‎09-04-2024 06:45 PM
4,415 Views
In response to Wyllow

When you download the inf (and the xtu installer), run them from your download folder.

 

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

In response to Wyllow
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Wyllow
Beginner
‎09-04-2024 06:46 PM
4,414 Views
In response to AlHill

That is how I run them. Same errors.

In response to AlHill
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AlHill
Super User
‎09-04-2024 06:50 PM
4,412 Views
In response to Wyllow

Ok, what is the complete version of your OS?

 

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

In response to Wyllow
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Wyllow
Beginner
‎09-04-2024 06:55 PM
4,401 Views
In response to AlHill

I am on 10.0.22631 Build 22631?

Wyllow_0-1725501276655.png

Windows 11 23H2

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AlHill
Super User
‎09-04-2024 07:08 PM
4,394 Views
In response to Wyllow

Were you able to look at the bios video settings?

 

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

In response to Wyllow
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Wyllow
Beginner
‎09-04-2024 07:12 PM
4,384 Views
In response to AlHill

I was able to activate iGPU in the ASUS BIOS to get my "Intel Graphics" to show up.

Wyllow_0-1725502306685.png


EDIT: I am now able to run the "Intel Graphics Driver Installer". That is now running and installing.
DOUBLE EDIT: The Driver now shows up as the following after running the installer above.

Wyllow_2-1725502694919.png

 

In response to AlHill
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AlHill
Super User
‎09-04-2024 07:17 PM
4,380 Views
In response to Wyllow

Ok, after the graphics install, try xtu install again.

 

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

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Wyllow
Beginner
‎09-04-2024 07:22 PM
4,377 Views
In response to AlHill

I tried to run XTU installer after restarting my computer and it is providing me with the same "Unsupported Platform" error.

This is the error message at the end.

Wyllow_0-1725502897363.png


Yes, the Installer is running as ADMIN, this is not a User Restriction issue.

I also attached the XTU logs to this ticket.

In response to AlHill
XTU Logs.txt
(Virus scan in progress ...)
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