cpu can't handle ram?

[venee]

specs :
i3 12100f
rtx 3050 zotac
asrock b760m pro rs ddr4
cooler master g600 gold
ram : klevv cras x 3600mhz cl18 _ 2 x 16Gb
​system crashes and reboot after playing games like The last of us and cyberpunk
the ram sticks are in a2 b2 slots , i put it into a1 b3 slots, it was fine for an hour untill it crashed and reboot again
i tried everything : clean gpu driver uninstall and installing the latest driver , checking ram health with memtest 86 and there was no problem
i tested single sticks in a1 b2 a2 b2 slots one at a time and there was no crashing
i even put to sticks in a1 a2 and then b1 b2 slots . apparently it only crashes on dual channel mode
then i replaced ram with 2 × 8gb corsair vengance 3200mhz cl16 and enabled xmp and there were no crashes so i thought maybe the xmp is the problem or the cpu can't handle 3600 mhz on klevv ram
so i tested it at 2133 mhz and 3200mhz but it still crashes!
does anyone know what is the problem with my pc?

[RamyerM_Intel]

Hello venee, 

We need to further check your specifications and BIOS setting to further determine what is causing the crashes. As such please share with us the part numbers of the Memory you have tested, this way we can further check their specifications. Just to confirm as well, is the 3600mhz cl18 _ 2 x 16Gb and 2 × 8gb corsair vengeance 3200mhz cl16 bought at the same time? Did you also use single sticks when testing at 2133Mhz? 

Please also download and run our Intel® System Support Utility located at this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html.

After running it, you will be given an option to save the logs to a .txt file, please do so and attach the file on your reply.

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello venee,

I am just checking in about the questions we sent you. Please provide us with the answers so we can diagnose the cause of the system crashes. Thank you. 

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello venee, 

We have not heard a response from you in the past days. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Ramyer M. 

Intel Customer Support Technician