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GRhod2
Beginner
156 Views

defective cpu?

OMPONENTS

Thermaltake V250 medium ATX case

EVGA 600W 80 plus certified power supply

MSI MPG Z390 Gaming Plus LGA1151 (Intel 8th and 9th Gen) M.2 USB 3.1 Gen 2 DDR4 HDMI DVI CFX ATX Z390 Gaming Motherboard (Renewed)

  1. Intel core i-7 9700k 8cores 4.9ghz 95w 3Corsair Vengeance lpx 16gb(2x8) ddr4 3000mhz
  2. Cooler Master Liquid LC120E RGB CPU cooler
  3. MSI-NVIDIA Geoforce GTX 1650 super 4GB GDDR6 PCI-e GPU
  4. WD-BLACK SN750 nvme SSD 500gb internal PCI-e

 

At first I didnt have the GPU and I thought the integrated graphics in the Intel i-7 processor would work but after turning on the computer the display was covered with horizontal colored lines and then the display went black( pictures attached ) and I cant even boot up to the BIOS to flash the updated BIOS.My motherboard doesn't have a hardware bios key to reflash without CPU. I've tried everything on the internet. disconnect power, cmos battery and hold power for 5 sec, remove the ram sticks , swapped hdmi cords.This is my first ever build, I verified that the CPU was installed correctly.What I'm I doing wrong , is one of the parts not compatible?

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5 Replies
AlHill
Super User
128 Views

BStew11
Beginner
128 Views

(Renewed) motherboard, does this mean it is a refurbished board?

 

Have you plugged the display into the motherboard or GPU?

 

Do you have the 6 pin power connection connected to the GPU?

n_scott_pearson
Super User Retired Employee
128 Views

Yes, 'renewed' is Amazon's way of saying 'refurbished' -- which is my way of saying 'likely defective'.

...S

Maria_R_Intel
Moderator
128 Views

Hello GRhod2,

 

Thank you for posting on the Intel* Community Forums.

 

Were you able to check the community recommendations?

 

Please, let me know if you still need assistance.

 

Best regards,

Maria R.

Intel Customer Support Technician

Sebastian_M_Intel
Moderator
128 Views

Hello GRhod2,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance, please feel free to post a new question.  

  

Regards,  

  

Sebastian M.   

Intel Customer Support Technician.   

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