erreur intelppm.sys crash BSOD au lancement Fortnite (intel core ultra i7 265kf)

[Rocoyoyo]

Bonjour, 

Je vien d'acheter un nouveau processeur (voir titre). Tout est bien installer et à jour que ce soit pilote, driver, BIOS ou windows. Le problème que j'ai c'est lorsque je lance Fortnite le pc plante (erreur Hypervisor) et quand je check le minidump il met intelppm.sys.

Avec tout les autres jeux je n'est aucun problème. Si quelqu'un peut m'aider car j'aime vraiment jouer a ce jeux avec mes amies.

[Vipin_S_Intel]

Hi Yoan, we would like to inform you that we are routing your query to the dedicated team for further assistance.

[Rocoyoyo]

Hello,

If you need more information to solve the problem, I run with an intel core ultra i7 265kf / MSI z890 gaming plus.
The latest intel update is number INTEL - System - 10.1.47.12
I've tried several things but games with EAC (easy anti cheat) crash directly when the game is launched.

[DhannielM_Intel]

Hello Rocoyoyo,

Thanks for posting in the community, to further investigate this I would like to ask some questions related to this one.

1. Can you confirm if this is a newly built system?
2. What is the make and model of your RAM?
3. What is your current BIOS version?
4. Can you share the mini dump that you have?

Additionally, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows

Best regards

,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Rocoyoyo,

I wanted to check if you have the chance to review the questions that I have posted. Let me know if at your earliest convenience so we can determine the next course of action to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Rocoyoyo,

Since I haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician