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error the application exited unexpectedly in XTU

Saeidsharbaf
Beginner
1,530 Views

i have intel i9 13900k white gigabyte z790 gaming ax . i install the latest intel XTU for undervoltag . 

everything is ok but after restart or shutdown all of my setting is reset so i have to set again my setting  . 

when my system startup this message is show to me : 

error the application exited unexpectedly

 

how can i solve this problem ?

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Jocelyn_Intel
Employee
1,484 Views

Hello, @Saeidsharbaf  

 

Thank you for posting on the Intel® communities. I will do my best to assist you here. 

 

Have you tried uninstalling and reinstalling the Intel® XTU? Please follow these steps to uninstall it properly: How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)  

 

Please be aware that actions like Underclocking are not recommended, using your processor below or above the processor specifications can reduce its useful life and can void the warranty.  

Also, the watchdog is a timer that monitors microcontroller (MCU) programs to see if they are out of control or have stopped operating due to hardware/software faults, so this message may appear due to the settings you are using, are causing a system instability as indicated in the error message box.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,458 Views

Hello, @Saeidsharbaf     

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,426 Views

Hello, @Saeidsharbaf     

 

As we have not heard back from you, we will proceed to close this thread now. If you need any additional assistance, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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