MDias11, Thank you for posting in the Intel® Communities Support.
Just to let you know, we only provide support in English language and currently, we are using a translation tool.
In regard to your question, yes, there is a case under your name in our Intel® data base, an agent is already working on this matter and he will get in contact directly with you as soon as possible to further assist you with this scenario.
Intel Customer Support Technician
A Contingent Worker at Intel