game crash in 12th、13th Gen Processor Graphics

[Directx90C-Crash]

I'm a game developer, and game crashes are frequent and random on i5-12600K and i5-13600K,

Thanks.

[Steven_Intel]

Hello Directx90C-Crash,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel Processors. I'll be glad to help you.

We would like to know further details about these crashes and also which games are having the issues, in order for us to investigate.

I look forward to hearing from you.

Best regards,

Steven G.

Intel Customer Support Technician.

[Directx90C-Crash]

Hello Steven G.

thank you for reply.

The game frame where the crash occurs cannot be reproduced when the game video is played again, so maybe there is no inevitable connection between the crash and the same rendered content

But the program stack is the same every time it crashes

You can download the game from:

https://www.aliyundrive.com/s/CAyUekS2xmm

ax30

decompression then double-click v.bat to play video，then wait the crash

[SystormX]

Maybe I'm blind, but I don't see any information(at least) about which OS you using. Did you try any other PC with CPU with older architecture? What temperatures do you have while running those operations? Maybe it just the software bug?

[Directx90C-Crash]

thank you for reply.

Sorry, my introduction is not comprehensive.

OS is win10 or win11，I don't have a PC with core graphics card in the old architecture, The game runs normally on GTX960, GTX1060.

Maybe it just the software bug，Crash occurs when d3d9->DrawPrimitive is called，and then into d3d9on12.dll。

So I'm here for help。

[SystormX]

You probably should have asked this question on Microsoft forum instead of here first, because it's  DirectX error. I don't think that someone here can help with that problem. Maybe even on Nvidia forum, if such exist.

[SystormX]

https://answers.microsoft.com/en-us

[Directx90C-Crash]

https://www.intel.com/content/www/us/en/support/articles/000091237/graphics.html

[SystormX]

"DX* is property of and is sustained by Microsoft. Troubleshooting of DX* apps and games issues require Intel to promote any findings to Microsoft Support so they can include the proper fixes in their next update of the operating system and the DX APIs."

 So? You want to Intel to tell Microsoft about this problem? I hope they will. Good Luck. I'm out.

[Steven_Intel]

Many thanks for your reply.

Please keep in mind that in order for us to report a crash/issue, we need to be able to replicate it on our end, and we may need to request additional information from you, to confirm the actual source of the issue.

Please confirm the following information:

• Is this issue happening while running the game using Intel integrated graphics? 
• If the above is correct, what is the graphics driver version you currently have installed?
• What is the name of the game?

As well, the link you have provided does not seem as secure. Is there any way to directly download this game from a secure platform/source?

Best regards,

Steven G.

Intel Customer Support Technician.

[Directx90C-Crash]

thanks for your reply.

1，Yes, it appears on 12600k and 13600k 's integrated graphics

2，I have tried several versions of the driver, including the latest 31.0.101.3790，all have this problem

3，It is a Chinese Game，named "群雄逐鹿"

download link:

https://1drv.ms/u/s!AmPgyi-rId7UdbUk7-m5nH4e3NY?e=aQ9RMN

decompression with 7z，run v.bat to play video，then wait the crash

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Many thanks for the information provided.

I will keep working on this. As soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

In order to continue, please provide the following two reports:

• On Windows, look for the Intel® Graphics Command Center > Go to Support > Click on System Diagnostic > Click on Generate report > Save the report as a .txt file and attach it to your reply.

• Download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[Directx90C-Crash]

thanks for your reply.

[Steven_Intel]

Thank you for your response.

While we work on this, please perform a clean installation of the latest graphics DCH driver 31.0.101.3790 (https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html) and check if the issue persists.

Make sure to follow the clean installation instructions: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Best regards,

Steven G.

Intel Customer Support Technician.

[Directx90C-Crash]

Thank you for your response.

I update the driver to latest, crash still come. reports is attached.

please use game-20230104.exe to reproduce the crash(in old version, the camera does not move, so maybe no crash).

https://1drv.ms/u/s!AmPgyi-rId7Ud9aIusAD2x3whsM?e=tMjRdG

when crash is done,  the message will showing:

Best regards

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Many thanks for the information provided.

I will work on this and as soon as I have an update, I will let you know.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Hello Directx90C-Crash,

I just wanted to let you know we are still working on this issue. As soon as I have the results, I will make a post here.

Many thanks for your patience.

Best regards,

Steven G.

Intel Customer Support Technician.