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Beginner
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hardlock i5 6500 - Asus z170 k - with glitch and n

https://www.youtube.com/watch?v=KmJFVgOg34E PC freezes and makes buzzing noise - YouTube

before i had a r9 380 and pc get random freeze ,

removed r9 380 i , using hd 530 i get randomly hardlock freeze with video glitch like in this video :.

https://www.youtube.com/watch?v=W3L6Aq_NdhM&feature=youtu.be VID 20160722 230025 - YouTube

.

The other problem if i set sleeping time for monitor , i found the pc with monitor off but the don't wake up .

These two problem .

I did already memtest , driver verifier + checked temperature.

two days ago i removed cpu changed thermal compound and reseated cpu .

no problem for two days but now come back.

i want to understand what i have to rma back if motherboard or cpu

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Beginner
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On Sun 14/08/2016 08:55:59 GMT your computer crashed

 

crash dump file: C:\WINDOWS\Minidump\081416-6546-01.dmp

 

This was probably caused by the following module: http://www.google.com/search?q=acpi.sys acpi.sys (ACPI+0x13786)

 

Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800F6C33786, 0xFFFFD000247DED88, 0xFFFFD000247DE5A0)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

 

file path: C:\WINDOWS\system32\drivers\acpi.sys

 

product: http://www.google.com/search?q=Sistema%20operativo%20Microsoft%C2%AE%20Windows%C2%AE Sistema operativo Microsoft® Windows®

 

company: http://www.google.com/search?q=Microsoft%20Corporation Microsoft Corporation

 

description: Driver ACPI per NT

 

Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.

 

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

 

 

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Community Manager
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Hello AndreaR:

 

 

Thank you very much for letting us know those results.

 

 

As you mentioned above, the problem seems to be related to software and not to hardware.

 

 

The thing is that at this point we already tried the latest graphics drives for the Intel® HD Graphics 530, which is the graphics controller the processor has.

 

 

Also we tried the BIOS update to the latest version, and install the latest drivers for the board from ASUS's web site directly.

 

 

So, from our side at this point there are not much troubleshot steps left to try, except to swap parts.

 

 

Let me apologize for any inconvenience, but the best we can do right now will be to replace the processor, or also you can always get in contact with ASUS directly to replace the board.

 

 

Any questions, please let me know.

 

 

Alberto
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Beginner
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i can say finally problem solved......... now its 12 hours uptime with 5 hours of youtube plaiyng in loop.

the problem was ram.... i buyed new dimm module to test it before send back motherboard .

and now everithing fine

never take memtest result for 100% true... i think the test can find error in pattern trasfer etc , but an eletrical problem in the dimm module is undetected.

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Hello AndreaR:

 

 

Excellent, perfect, it is great to hear that the PC is working properly and there are no problems anymore.

 

 

Thank you very much for letting us know that information, and as you mentioned before, sometimes those tests are not 100% accurate, that is why we recommend to swap parts as the best way to detect a possible problem.

 

 

Once again we are glad to hear that it is working now.

 

 

Regards

 

 

Alberto

 

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Beginner
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i got just this bsod

i think driver video i have 20.19.15.4463

On Thu 08/09/2016 10:11:55 GMT your computer crashed

 

crash dump file: C:\Windows\memory.dmp

 

This was probably caused by the following module: http://www.google.com/search?q=igdkmd64.sys igdkmd64.sys (igdkmd64+0x1A419)

 

Bugcheck code: 0x50 (0xFFFFEE807801A6F4, 0x0, 0xFFFFF80416EFA419, 0x2)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+PAGE_FAULT_IN_NONPAGED_AREA PAGE_FAULT_IN_NONPAGED_AREA

 

file path: C:\Windows\system32\drivers\igdkmd64.sys

 

product: http://www.google.com/search?q=Intel%20HD%20Graphics%20Drivers%20for%20Windows(R) Intel HD Graphics Drivers for Windows(R)

 

company: http://www.google.com/search?q=Intel%20Corporation Intel Corporation

 

description: Intel Graphics Kernel Mode Driver

 

Bug check description: This indicates that invalid system memory has been referenced.

 

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).

 

Google query: http://www.google.com/search?q=igdkmd64.sys+Intel%20Corporation+PAGE_FAULT_IN_NONPAGED_AREA Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA

 

 

 

On Tue 06/09/2016 17:11:25 GMT your computer crashed

 

crash dump file: C:\Windows\Minidump\090616-6187-01.dmp

 

This was probably caused by the following module: http://www.google.com/search?q=ntoskrnl.exe ntoskrnl.exe (nt+0x149F90)

 

Bugcheck code: 0x50 (0xFFFFCFC9D39A8F00, 0x10, 0xFFFFCFC9D39A8F00, 0x2)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+PAGE_FAULT_IN_NONPAGED_AREA PAGE_FAULT_IN_NONPAGED_AREA

 

file path: C:\Windows\system32\ntoskrnl.exe

 

product: http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System Microsoft® Windows® Operating System

 

company: http://www.google.com/search?q=Microsoft%20Corporation Microsoft Corporation

 

description: NT Kernel & System

 

Bug check description: This indicates that invalid system memory has been referenced.

 

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

 

 

On Tue 06/09/2016 10:37:29 GMT your computer crashed

 

crash dump file: C:\Windows\Minidump\090616-5296-01.dmp

 

This was probably caused by the following module: http://www.google.com/search?q=dxgkrnl.sys dxgkrnl.sys (dxgkrnl+0x146FC0)

 

Bugcheck code: 0x3B (0x80000003, 0xFFFFF80F9F546FC0, 0xFFFFD000D1B05DE0, 0x0)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+SYSTEM_SERVICE_EXCEPTION SYSTEM_SERVICE_EXCEPTION

 

file path: C:\Windows\system32\drivers\dxgkrnl.sys

 

product: http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System Microsoft® Windows® Operating System

 

company: http://www.google.com/search?q=Microsoft%20Corporation Microsoft Corporation

 

description: DirectX Graphics Kernel

 

Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

 

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
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Beginner
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i installed 20.19.15.4501 and see what appen

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Beginner
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ok new update to this story .

after the last bsod i checked my new ram with memtest ... and i get a lot of error !

the model of the ram is the same as the old one (the one of the hard lock and freeze , but no error in memtest).

i buyed same type because when came back from rma i can go up to 16 GB...

i think i maked a big mistake.

aniway i downclocked the ram from the bios ... and the error in memtest disappear.

ram type :

Corsair Memory — 8GB (1x8GB) DDR4 2133MHz CL15 DIMM (CMV8GX4M1A2133C15).

yes is in the qvl of my motherboard , what can i think ???? its scrap

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Community Manager
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Hello AndreaR:

 

 

Thank you very much for providing all those details.

 

 

Based on that information, the memory RAM seems to be fully compatible with the processor since the Intel® Core™ i5-6500 processor supports DDR4-1866/2133, DDR3L-1333/1600 @ 1.35V.

 

 

Did you test it just with one memory stick?

 

 

Besides that, since we basically tried all the troubleshot steps, the next thing to do will be to swap parts, either test the processor on a different board, or test the board with a different processor, that will be the next thing to do.

 

 

If you do not have the options above, then you can always check with the PC repair store if there is one close to you, or we can replace the processor for you.

 

 

Any questions, please let me know.

 

 

Alberto

 

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i dont user two stick because the old one give me freeze hardlock without bsod ,,,,, some post ago i posted picture of it.

new one downclocking to 2000 mhz is running no problem at all.

so im 100% sure that mobo and cpu there are 100% ok no need to rma.....

when i put back memory clock to 2133 memtest found error , when downclock to 2000 , no error animore.

to be onest i will change this ram with a kingston hyper fury skylake certified..... and i sell this corsair....

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Community Manager
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Hello AndreaR:

 

 

Thank you very much for that information.

 

 

Since we are sure the processor and board are working fine, then as you mentioned, the best thing to do right now will be to change the memory to avoid any more problems.

 

 

Any questions, please let me know.

 

 

Alberto

 

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