ill give them another call in the morning, the last time I spoke to them they told me that they didn't guarantee that it would work since they don't do compatibility testing and that I should contact intel to see what other processors were comparable to the one I had. they couldn't even tell me what motherboard was in my laptop so I don't have much confidence in there answers.
Now, for a personal opinion - your processor is already 7 years old:
I do not see much advantage in doing a processor upgrade. It would be wiser for you to invest in a new(er) system where you have support.
Just my opinion...
Wow, I had no idea they would put that old of a processor in a new computer, my laptop is not even a yr and a half yet and the processor is older thank u, I think I will be looking into a new laptop instead, I can always transfer my hard drive and stuff over to a new one