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how to update Intel Optane memory (converstation 2)

WindlessCarpet
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Hello, A few weeks ago I asked how to update the intel Optane memory. Since I wasn't in my country and not in an EU country, I couldn't respond. I got a few responds, one of them said I had to download "SSU" and run a test and show it. The person did not tell me what I had to show, I would like to know what I need to show.

-ORIGINAL POST-
(https://community.intel.com/t5/Processors/how-to-update-Intel-Optane-memory/m-p/1406337/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEw2R0tVREdPQ1hBM1lTfDE0MDYzMzd8U1VCU0NSSVBUSU9OU3xoSw#M58914)

If I try to open Intel Optane memory, it says while launching error code 0xA00906B3 So I googled it on the web, the official site says at the notes: Back up all data/files before proceeding with the steps below. If the error was encountered while launching/opening the Intel Optane Memory and Storage Management, update the Intel Rapid Storage Technology driver to the latest version available for your platform. Always verify that the BIOS is set up properly for your platform. Verify the steps in the proper installation guide. The second note says if the error occurs when launching the application, update it. But my question is, how do I update the Intel Rapid Storage Technology driver to the latest version available for your platform?

-ORIGINAL POST RESPOND-

-I've never opened or tried to launch this application before, I have no knowledge at the moment. The reason I was trying to open or launch the application was because I was curious about the settings since I was experiencing some lag. I thought the reason why I'm experiencing lag is because I haven't updated the CPU in a while. -The application I was trying to launch was called Intel Optane Memory and storage management. As I was saying, when launching this application I got an error called 0xA00906B3. -When I try to locate RstMwRpc via services (local), it won't show up. I'm using Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz, 2904 Mhz, 8 Core(s), 16 Logical Processor(s)

-USERS LINKED TO THE CONVERSATION-
@Jean_Intel 
@LeonWaksman 

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LeonWaksman
Super User
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Hi @WindlessCarpet 

Please read my post again. In para. 1, I've given you link to download an Intel Application SSU. In addition I've explained to you how to use it and save the scan results. The TXT file with the results, attach to your post.

In addition please open Disk Management and make an image of it. All this information we need to understand the system configuration you have. Only then I can possibly give some help.

If you can't understand what I'm asking for, ask somebody to help you.

 

Leon

 

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WindlessCarpet
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Hello @LeonWaksman,
Here are the scan results and DM screenshot

PS: I also recieved a notification from "DirectX diagnostic tool", Does this have to do with the SSU scan? I've put the notification at the screenshots

WindlessCarpet_0-1660420213576.png

WindlessCarpet_0-1660420900274.png

 

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LeonWaksman
Super User
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1. Your computer has not Intel Optane Memory installed. Since your storage drive is a 1GB NVMe SSD Micron 2210 MTFDHBA1T0QFD, you don't need Optane Memory in your system. So, open the Apps and Features section in the Windows settings and uninstall the Optane Optane Memory  application. 

2. I don't know why you get the DirectX  tool notification. Any way it is not result of running SSU scan. You may find how to run DirectX Diagnostic Tool here:  How to Extract Information from the DirectX* Diagnostic Tool

 

Leon

 

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