i5-1235 u low perfomance

[Herren]

So, the laptop I bought has an i5-1235u and even if I force the RAM, the maximum speed of the CPU does not exceed 1.8 GHz in any stress test or benchmark test. The same thing happens when I put my laptop in maximum performance mode. When I look at the maximum power of this processor, it appears to be 3.30. How can I see 3.30? thanks.

[AlfredoS_Intel]

Hi Herren,

Thank you for posting in Intel Communities.

I will try my best to provide you with suggestions to get the 3.30 that you want to achieve. Please allow me though to ask the following information, so I can determine the best recommendations:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page,. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. Do you experience overheating symptoms? Like the laptop turns off after a some time of use and it is accompanied by the surfaces of the laptop being too hot to touch.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Herren,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Herren, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician