i5-12600kf - PC freezing black screen since updating using Intel Drive & Support Assistant

[JayCroghan]

I recently installed and used Intel Driver & Support Assistant to updated whatever I have not updated since I built this machine about 3 years ago.

I have a RTX 3080 not using any kind of riser cable plugged directly into the board.

Since updating the drivers, about an hour after starting to play any game, I get a WHEA-Logger error in Event Viewer and the entire machine locks up. Black screens with LED showing no input. Music from the game stops about 30 seconds later and the machine is a brick until I hard reboot.

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_460D&SUBSYS_86941043&REV_02
Secondary Device Name:

The device is Intel PEG10 460D. I've never seen this event show up before this started happening and it only shows up once per reboot right when the system freezes. I can leave it running for days watching movies and it is fine but an hour or two into a game and that's when it happens.

The system has never had any issues in the 3 years since I built it until I updated all of the Intel Drivers.

I have run the Intel® System Support Utility for Windows. - I have clicked everything and I have attached the output. The crash happened at 01:09 roughly. There are other errors this time about Armoury Crate which I updated yesterday, all previous crashes did not have the armoury crate issues and still froze the machine with the same Intel WHEA-Logger event before each crash. I have updated everything in Armoury Crate (BIOS etc for my motherboard) anytime one is available but this all started after the intel updates.

Thanks in advance

[Earl_Intel]

Hi JayCroghan,

Thank you for posting in the communities!

I regret to hear that you're having trouble with your system. To help you more effectively and find the best solution, could you kindly share the necessary details outlined below?

• May I know what drivers did Intel Driver & Support Assistant updated on your system?
• Have you already updated your BIOS version? have you tried using Intel Default Settings?
• What are the troubleshooting steps you have taken to try and resolve the issue?

Best regards,

Earl E.

Intel Customer Support Technician

[JayCroghan]

Hi,

Sorry email was disabled for the post I only got a summary yesterday. I have enabled notifications for it now, sorry about that.

I do not remember what drivers it updated I saw it as routine so didn't keep track of it. Wish I had now. I did not have my BIOS updated but since this started happening I updated my BIOS using a USB flash and image from ASUS website for my motherboard. I have switched to Intel Default settings and same issue.

I have reinstalled the Graphics card driver using clean install method, I have uninstalled Armoury Crate, I have closed almost every non-necessary app and service on my PC via task manager before opening a game and it also made no difference. At this point the only thing I haven't done is re-install windows.

I have run Memtest, 100% ok, NVidia Frameview shows GPU and CPU temp stay at 75 right up to the black screen.

What is weird is I hear a windows error in my headphones just as the screens go black but nothing seems to be logged in events viewer.

I have noticed this repeatedly in Application logs but all the time not just gaming/before the crash:

Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 1b8
P2: a
P3: 0
P4: 0
P5: 0
P6: 10_0_26100
P7: 0_0
P8: 256_1
P9:
P10:

[Earl_Intel]

Hi JayCroghan,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi JayCroghan,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician