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i5 2500K - 0x00000124 BSOD while playing Portal 2 & Saints Row: The Third

idata
Employee
1,759 Views

Hello!

BSOD 0x00000124 occurs to me only when I play Portal 2 and Saints Row: The Third (I have both games on Steam), a totally random, once in a menu or after 5min of playing, sometimes after an hour ...

configuration:

Mainboard: Asrock P67 Pro3, BIOS ver. was 1.90, now is 3.10

CPU: Intel i5-2500K CPU

RAM: 2 x 4GB Kingmax FLGF65F-C8KL9A

Graphic card: MSI N560GTX M2D1GD5

HDD: 1.WD1002FAEX, 2.ST3500320AS

Power supply: M12II-620Bronze

Windows 7 Ultimate 64-bit (6.1, Build 7600)

(I bought it in the 9th month last year)

I tried this, but nothing helped:

-I replaced the HDD, than I put a backup of Windows to another hard drive,

-graphic card borrowed from friend, (mine works well on his pc),

-tried RAM individually and in various slot,

-borrowed RAM from a friend (mine works well on his pc, he has same motherboard, processor and RAM like me)

-borrowed power supply of friends, (mine works well on his pc),

-increased processors voltage,

-turned off cpu speed step in the BIOS (not a BSOD, but the computer froze in game)

-turned off Turbo boost

-returned the BIOS to default options,

-turned off Microsoft Security Essentials,

-deleted USB 3.0 driver, turned off in BIOS (I read on internet that there were problems with them),

-updated DirectX

-changed from 5.1 audio to stereo,

-verified via steam integrity of game cache for both games,

-new driver for graphics card,

-fresh install of Windows and only driver for graphics card

-updated the BIOS

-did all 3 Prime95 tests

Blend - 14h (without round off, 0 errors, 0 warnings), 3h (with round off, 0 errors, 0 warnings),

In-place large FFT - 4h (with round off, 0 errors, 0 warnings),

Small FFT - 12h (with round off, 0 errors, 0 warnings),

-Memetest 86 - 4h 30min (4 passes, 0 errors),

- I tried my cpu on fiends motherboard and got BSOD, his CPU (same as mine) on my motherboard and no BSOD.

I think it is CPU. I made a report with all documentation (pictures, tests that I've tried .....), do you think this is enough, i will ask in the shop for a new processor.

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Adolfo_S_Intel2
Employee
628 Views

Since the processor is causing the same behavior on another motherboard, then it seems to be an issue with the processor, so it is a good idea to contact the place of purchase for a warranty replacement if it is still under the place of purchase warranty.

If they do not want to replace your processor, then you can contact the Intel Customer support line at: 916-377-7000 so they can assist you.

You can also open a chat support session at:

http://www.intel.com/support/feedback.htm?group=processor# processor http://www.intel.com/support/feedback.htm?group=processor# processor

idata
Employee
628 Views

Thank you very much for your reply!

Yes, I have warranty and I will contact them.

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