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PMaia
Beginner
1,464 Views

i5 3570 core clock fluctuate between 1596hz and 3592hz

I have and i5 3570 and the core clocks fluctuates between 1596hz and 3592hz, because of that I can't play any games, anyone knows this problem? How to resolve? The problem is in the mother board or the processor?

a image of the clock fluctuation

 

edit: I already tried to reset cmos and disable the intel turbo boost
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7 Replies
idata
Community Manager
202 Views

Hello Pedro_Maia

 

 

Thank you for joining the community

 

 

I understand that you are having problems playing computers games to assist you better could you provide the following information?

 

 

What game are you having problems with?

 

 

Cloud you describe the problem that you are having?

 

 

Could you provide the Intel® System Support Utility for Windows* report?

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Please attaché the report to the thread

 

 

Regards,

 

 

Leonardo C.

 

PMaia
Beginner
202 Views

My major problem is with pubg, but it happens in overwatch and rust too, the problem is the processor core clock speed at 1596hz and the game at 20 fps.

idata
Community Manager
202 Views

Hello Pedro_Maia

 

 

I would like you to try the Intel® Processor Diagnostic Tool to verify that the processor is working properly; you can find the tool on the following link

 

 

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

 

Please attach the resold to the thread

 

 

Regards,

 

Leonardo C.

 

PMaia
Beginner
202 Views

follows attached

idata
Community Manager
202 Views

Hello Pedro_Maia

 

 

Thank you for the result of the test

 

 

By reviewing the test results the processor does not no present any errors, also the comparability among the motherboard and memory seems correct, if it is possible could you try testing the system whit a different processor?

 

 

Regards,

 

Leonardo C.

 

PMaia
Beginner
202 Views

I don't have other processor.

idata
Community Manager
202 Views

Hello Pedro_Maia

 

 

Given the information on your case, you can contact Intel customer support by phone or chat to look for the warranty options this following link can help you with thaw contact information

 

 

https://www.intel.com/content/www/us/en/support/contact-support.html# @2 https://www.intel.com/content/www/us/en/support/contact-support.html# @2

 

 

Regards,

 

Leonardo C.

 

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