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i7-11700 无法正常打开3ds max 2017软件

WuAngWang
Beginner
287 Views

新买的DELL XPS 8940台式机、i7-11700、32GB、RTX3070、win 10 pro 21H1

无法正常打开软件 3ds Max 2017

在不改变任何环境和配置的情况下,将11代CPU换成10代的,就可以正常打开3ds Max 2017

芯片驱动、bios都已经更新至最新版

因为工作原因必须使用3ds Max 2017,请帮我解决这个问题,谢谢~

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3 Replies
AndrewG_Intel
Moderator
247 Views

Hello @WuAngWang

Thank you for posting on the Intel® communities.

请告知我只能用英语支持你。我用了一个网络翻译工具来翻译这个响应,因此,可能有一些不准确的翻译。


In order to review this further, could you please provide the following information?

1- Just to make sure, is the issue only with Autodesk* 3DS MAX software?

2- Please elaborate more on the exact issue that you are experiencing. For instance, is the software crashing, freezing, exiting abruptly, experiencing performance issues, etc? Os is the software not even launching or opening?

3- Does the software shows an error message when the issue occurs? You may also share a short video or screenshots showing the behavior.

4- Please provide detailed step-by-step instructions for issue reproduction.

5- For reference purposes, what is the exact model of the 10th Generation processor that works fine with the software? Also, did you install that 10th Generation processor on the Dell* XPS 8940 desktop for the test or did you just use a different computer with the 10th Gen CPU? Please provide details.


6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Regards,

Andrew G.

Intel Customer Support Technician


WuAngWang
Beginner
232 Views

感谢你的回复,我已经通过别的方法解决了问题。

谢谢~

AndrewG_Intel
Moderator
205 Views

Hello WuAngWang

Thank you for your response.


We understand that you have solved the problem. Excellent!, we are glad to know that.

Since the problem is solved, we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


Reply