i7 13700 hard boots compressing large folders with winrar

[salvattore001]

hi everyone!

i built a new PC mainly for audio workstation. everything goes fine except when using winrar.

when compressing large folders (i usually do audio projects backups) the pc randomly reboots without a BSOD or any type of error. after that, there's a critical event ID 41 in event viewer

what i tried yet:
stress test with OCCT: runs with no problems
stress test with Throttlestop: runs with no problems
memtest86: passed
compressing with 7zip: runs with no problems
different perfDrive profiles and memory tweaks in BIOS makes no difference

finally i found that the problem occurs only when using the "high performance" power plan. i use this plan while using the DAW and "balanced" the rest of the time

i suspect the PSU may be the problem, but the stress tests are using way much more power and the cpu is far hotter than when using winrar so that doesn't make sense

i also think it may be something related to multi-core processing

specs
cpu: i7 13700
mb: gigabyte B760M DS3H DDR4
32Gigs RAM
no GPU, just integrated graphics
500W PSU
1 TB WD Green NVME + 3TB WD Purple HDD
Win 11

[DeividA_Intel]

Hello salvattore001,  

Thank you for posting on the Intel® communities. I want to understand what happened just as much as you do. 

To continue further, I would like to confirm the following:

1. Run and attach the report from Intel® Processor Diagnostic Tool:

• https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

2. Do you see an LED activated on your motherboard when the unit crashes?

3. Did you test a different CPU or PSU?

4. What is the BIOS version installed?

5. What is the size of the files that trigger the issue?

6. Did you try with a smaller file size?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[salvattore001]

1. Results are attached

2. I don't know what led you refer. The PC reboots just as the case reset button is pressed

3. No

4. F14

5. 6. The problem occurs randomly with different type of files

[DeividA_Intel]

Hello salvattore001, 

Thanks for the confirmation. In the following link you will find information about the LED lights in your motherboard:

• LED: https://www.gigabyte.com/WebPage/3/tech_080516_des-a-features-6.htm

Also, I noticed that your BIOS is not up to date, I recommend you get in contact with Gigabyte to confirm the right steps to install the latest BIOS version:

• F16b: https://www.gigabyte.com/Motherboard/B760M-DS3H-DDR4-rev-10/support#support-dl

If the issue persists, please run and attach the report from the Intel® System Support Utility (Intel® SSU):

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[salvattore001]

after these steps the problem persist

- no leds activated on the motherboard
- i flashed the last BIOS
- i changed the PSU to a 850w

i attach de SSU report as requested

[DeividA_Intel]

Hello salvattore001, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello salvattore001, 

Thanks for your time. In this case, to discard any operating system corruption I recommend a reinstallation of the operating system. Also, is it possible for you to test with a different CPU to confirm if this is the source of the issue?

If not, just let me know as well as the outcome of reinstalling the operating system.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[salvattore001]

the pc is new, the OS was installed recently from scratch

i tried a new 850w PSU and the problem persists

i have no other CPU to test

[DeividA_Intel]

Hello salvattore001, 

Thanks for the confirmation, I will check on more time to confirm if there are any other steps for you or if a replacement is needed for this scenario.

I will back to you as soon as possible.

Regards,  

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello salvattore001, 

Thanks for your collaboration. Based on the troubleshooting performed so far and the fact that the computer is not working properly, I recommend you give us a call to check the replacement (RMA) options available for you. With the replacement CPU, you can test if this issue was related to the processor of the operating system or even the motherboard.

Feel free to use any of the following methods: 

1. Chat support  

2. For phone support, depending on your location, you will see the contact information on the links below:  

- Phone contact information 

- North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).  

- Web ticket support 

Regards,  

Deivid A.  

Intel Customer Support Technician