i7-13700k WHEA_UNCORRECTABLE_ERROR (124)

[ZenButtonMasher]

I am experiencing frequent, random crashing to black screen, both during intensive applications (gaming), or just when browsing the internet.

An analysis of the Windows crash .dmp file indicates that it is due to FAILURE_BUCKET_ID: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys  (see below).

Things I've already tried:

• Complete clean reinstall Windows 11
• Uninstall graphics drivers using AMD Cleanup Utiltiy in safe mode and reinstall latest drivers
• Installed latest Windows updates (ver 23H2)
• Updated latest motherboard BIOS
• Tested RAM with MemTest and TestMem 5 (Anta777 Absolut) (no errors)
• Ran Intel Processor Diagnostic Tool (passed, attached)
• Ran cmd prompt Dism, CHKDSK, and SFC commands to verify integrity of Windows system files
• Changed RAM
• Changed PSU
• Reseated RAM
• Reseated CPU/cooler
• Reseated GPU

Any help much appreciated!

System info:

• MSI PRO Z690-A 
• G.SKILL Trident Z5 Series 32GB (2 x 16GB) DDR5 6400 Desktop Memory Model F5-6400J3239G16GX2-TZ5S (stock speeds, on motherboard QVL list)
• Intel i7 13700k (stock clock)
• MONTECH Titan Gold 1000W High-End ATX Gaming Power Supply
• Temperatures are all reasonable under load 

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffffe30fcb682020, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 750

    Key  : Analysis.Elapsed.mSec
    Value: 1536

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 46

    Key  : Analysis.Init.Elapsed.mSec
    Value: 2789

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 93

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 18

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

    Key  : Failure.Hash
    Value: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}


BUGCHECK_CODE:  124

BUGCHECK_P1: 7

BUGCHECK_P2: ffffe30fcb682020

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  WHEA-20231130-0717.dmp

DUMP_FILE_ATTRIBUTES: 0x18
  Kernel Generated Triage Dump
  Live Generated Dump

PROCESS_NAME:  smss.exe

STACK_TEXT:  
fffff38f`0d7bee70 fffff807`0fc071f7     : ffffe30f`cb682000 00000000`00000000 ffffe30f`cb682020 000000d4`e087f988 : nt!LkmdTelCreateReport+0x1d4
fffff38f`0d7bf3b0 fffff807`0fc070ee     : ffffe30f`cb682000 fffff38f`0d7bfaa0 00000000`00000000 00000000`00000000 : nt!WheapReportLiveDump+0x7b
fffff38f`0d7bf3f0 fffff807`0fa50195     : 00000000`00000001 fffff38f`0d7bfaa0 00000000`00000000 00000000`00000000 : nt!WheapReportDeferredLiveDumps+0x7a
fffff38f`0d7bf420 fffff807`0f94fde1     : 00000000`00000000 00000000`00000000 00000000`00000001 fffff807`13fca22c : nt!WheaCrashDumpInitializationComplete+0x59
fffff38f`0d7bf450 fffff807`0f62b6e5     : ffffe30f`d2085080 00000000`00000000 00000000`0000022c 00000000`00000001 : nt!NtSetSystemInformation+0x971
fffff38f`0d7bfa20 00007ffe`c3f32a84     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000d4`e087f928 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`c3f32a84


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

Followup:     MachineOwner
---------

[IsaacQ_Intel]

Hello @ZenButtonMasher

Thank you for reaching out to Intel® communities. I genuinely apologize for the inconvenience you're facing. We are committed to assisting you with your concern.

We appreciate the information you've shared. Our team will conduct a thorough investigation based on the provided data. Rest assured, we will keep you informed of the results as soon as we have them.

Best regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello ZenButtonMasher

Thank you for your patience.

Based on our information, The error code seems to be related to hardware failure, please check if possible, for you to do a swap test on either the CPU or mobo.

Scenarios for Using a Processor Swap Test to Help Isolate an Issue

Check if the problem is also happening just using integrated graphics and lest us know the results, please.

Best regards,

Isaac Q.

Intel Customer Support Technician

[ZenButtonMasher]

Thanks for the reply.

Unfortunately I don't have another CPU or motherboard to perform a swap test.

I can however use the integrated graphics only and see if the problem is still happening.

[IsaacQ_Intel]

Hello @ZenButtonMasher

Thank you for your reply.

We understand that you currently lack an additional CPU or motherboard for the swap test. Nevertheless, we appreciate your cooperation and look forward to the test results.

Best regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello ZenButtonMasher,

I trust this message finds you well.

Have you successfully utilized the integrated graphics?

Please inform us if you require any further assistance.

Best regards,

Isaac Q.

Intel Customer Support Technician

[ZenButtonMasher]

Thanks for checking in, Isaac.

No, I have not had a chance to test with only integrated graphics yet.

[IsaacQ_Intel]

Hello ZenButtonMasher

Thank you for your reply.

You're welcome!

No problem at all. Take your time testing with integrated graphics, and let me know if you need any assistance or have any questions when you get around to it. I'm here to help!

Best regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello ZenButtonMasher,

We hope you are doing fine.

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician.

[ZenButtonMasher]

Hi Isaac,

The system appears to run stable after I removed the 7800XT graphics card and use the Intel integrated graphics instead so I have sent the graphics card back to the manufacturer.  For now it doesn't appear that the CPU is the source of the problem, but I will update if I experience a crash again.

[IsaacQ_Intel]

Hello @ZenButtonMasher

Thank you for your reply.

We're happy to know that the problem appears to be resolved after removing the GPU and testing solely with the integrated graphics. We'll keep the thread open for the next 7 business days to monitor the situation. If the issue doesn't recur during this period, we'll proceed to close the thread. Please keep us informed of any updates and feel free to reach out if you require additional assistance.

Best regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello ZenButtonMasher,

We hope you are doing fine.

We're reaching out for a follow-up on this matter to check if any further assistance is necessary. If no support is needed, please inform us. Alternatively, if we don't hear back within three business days, we'll initiate close this thread.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello ZenButtonMasher,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.