i7 13700k

[Jaylajo1e]

Hello, i bought a Intel i7 13700k over 5-6month ago and now my game keep crashing due to the fact that its not well made and i would like not to pay 500 CAD again to buy the same cpu but with the fix chip inside of it. Can i get a new one i provide my FPO and all the info you guys need ?

[Limbarus]

Hello, got the same problem with the same processor, bought 2.5 years ago, send my processor to warranty center 3 times, a lot of testing was done and also evidence in the form of screen recordings of crashes in games.
Unfortunately, the official service said that everything is fine with the processor, they have a program through which they test the hardware and unfortunately it shows that everything is fine with the processor.
I still couldn't solve the problem, games still crash, now even work programs have started to crash. If possible, I would like to contact Intel with the same request to replace the processor, since there is no possibility to buy a new processor, and I need a stable computer for work.

[Limbarus]

what is the processor temperature at 100% load? I recommend setting the limit in the BIOS to 90 degrees

[JedG_Intel]

Hello Jaylajo1e,

I would like to offer my apologies for the issue that you encountered. I really understand that you'd like this to get sorted out. For me to address this properly, please share the information below.

1. Was there any recent changes to the system?

2. Did you overclock the CPU?

3. What troubleshooting steps have you performed?

4. Are you seeing any error message after the crash? If there is, kindly share a screenshot.

5. When was the CPU purchased?

6. Did you notice any overheating?

Hi @Limbarus,

I'm sorry to hear that you're also facing the same issue. For us to assist you effectively and to avoid confusion, please create a separate thread.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Jaylajo1e,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Jaylajo1e,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician