i7 14700 quicksync problems

[Wolf2]

Hi,

i built up a system with i7 14700, z690 Aourus Ultra mainboard (latest Bios F29) and 32GB DDR5 running at 5600 speed. For Graphics I use iGPU.

Running Win10Pro 22H2, graphics driver is gfx_win_101.6557_101.6262.exe.

I use it for Video processing with Edius 8. I can find and use the Quicksync function however this produces picture artifacts when burning to blueray disc. When I disable Quicksync  before burning the artifacts disappear.

This is my first experience with UHD 770. Previous iGPUs always worked fine for me.

Can someone give me a hint what drivers may work? Or does somebody know about bugs in the encoder?

Rgds

Wolf2

[RandyT_Intel]

Hello Wolf2,

Upon checking, this processor its supported based on its GPU specifications. Intel® Quick Sync Video delivers fast conversion of video for portable media players, online sharing, and video editing and authoring. Please note that Intel Quick Sync Video can only be utilized if the Intel integrated graphics is enabled.

https://www.intel.com/content/www/us/en/products/sku/236781/intel-core-i7-processor-14700-33m-cache-up-to-5-40-ghz/specifications.html

If Intel® Quick Sync Video is set to Yes and still it’s showing disabled or is not working, follow the below steps:

1. The BIOS needs to be the latest for the motherboard you may contact Aourus for additional support regarding BIOS update.
2. The Windows build should be updated to the latest.
3. Update the graphic drivers to the latest based on the processor model.
4. Install a compatible software that uses the Quick Sync feature to get the feature working for the processor.

You may check this article: How to Check if Intel® Quick Sync Video Feature is Enabled or Not in...

Best regards, 

Randy T. 

Intel Customer Support Technician

[Wolf2]

Hello Randy,

thank you for your reply. I am afraid it is not really addressing my issue.

Short version:

- Quicksync "On": Video bad

- Quicksync "Off": Video good

Long version:

I do have Quicksync support. I am using Grass Valley Edius 8 and Quicksync support is listed in the settings. (Edius recognises it and reports it). So my problem is not that Quicksync can not be detected or used. My problem is, if I use it it produces picture artifacts. Edius allows enabling Quicksync by a tickmark: "use hardware encoder" on or off. When disabled Edius compresses the Video by Software routines. And then the picture artifacts are gone (Video good). So, my problem is not to enable Quicksync as descibed in your references, the problem is that Quicksync does not deliver the neat result.

1) I have installed the latest Bios from Gigabyte

2) I have installed the latest Intel graphics driver: gfx_win_101.6557_101.6262.exe ( do you know a newer one?)

3) As I just re-checked 22H2 seems to be the latest Win10 version according to the MS website.

Later today I will try to install a graphics driver from Gigabyte (which might be older) and use the Gigabyte installer for it. This is just to make sure in case Gigabyte uses a customized Intel driver.

I will report it when done.

Best regards

Wolf2

[Wolf2]

Hello Randy,

thank you for your reply. However I am afraid it did not exactly address my issue.

Short version:

- Quicksync "On" = Video bad

- Quicksync "Off" = Video good

Long version:

I do not have a Problem to find the Quicksync function. Grass Valley Edius is showing it in the settings and it is marked as enabled by default. However the resulting Video shows picture artifacts. Edius has a tickmark box "Encoder enabled" which allows to switch on or off the Quicksync function. When switched off Edius compresses the video based on software routines. When I switch off Quicksync the problems are gone. They only appear when I use the hardware encoder.

As  for your proposals on updating firmware and software:

1) I have installed the latest Gigabyte Bios available from Gigabyte

2) I have installed the latest Intel graphics driver for my processor (gfx_win_101.6557_101.6262.exe, do you know a newer one?)

3) According Microsoft site 22H2 is latest and final build for Win 10

Today I have installed the Graphics driver downloaded from Gigabyte. This was to exclude an issue that Gigabyte could use a customized Intel driver. It is a little bit older. But the result is the same.

Finally I also have reset the iGPU Voltage in Bios to 1,2V fixed. Also this measure has not made any difference.

For some reason the Quicksync hardware encoder produces artefacts.

Best regards

Wolf2

[Wolf2]

Hello Randy,

somehow my answers did not make it. I try it again.

Thank you for your reply. However i am afraid it does not exactly address my issue,

Short version:

Quicksync  ON: Video bad

Quicksync Off: Video good

Long version:

I do not have Problem to find Quicksync in my system. Grass Valley Edius recognizes it and enables it by default. But if I use it to encode Video to blueray disc the result is bad. Edius does have a tickmark box "Enable Encoder". If unchecked Edius uses internal software routines to compress the Video for Blueray. In this case the result is fine.

I had already before fullfilled your recommendations:

1) I had put the latest Bios from Gigabyte web site

2) I had installed the latest graphics driver for my processor (File name: gfx_win_101.6557_101.6262.exe)

3) According to MS web site my version 22H2 is latest buil for Win 10

Meanwhile I tried the graphis driver from Gigabyte (little older) but no change.

Also I have reset the iGPU voltage to 1,2V fixed in Bios. No change either.

I have no glue why the Quicksync encoder is producing artefacts.

Regards

Wolf2

[Wolf2]

test

[RandyT_Intel]

Hello Wolf2,

Please try performing a clean installation using Display Driver Uninstaller (DDU) download latest version 18.0.9.2 | Wagnardsoft before installing the latest driver version 32.0.101.6559 (WHQL Certified) from the Intel® Arc™ & Iris® Xe Graphics - Windows* page. After installation, reboot your system to ensure the changes take effect, you can follow this: How to Use the Display Driver Uninstaller (DDU) to Uninstall an.... Additionally, I need to review the complete Intel® System Support Utility for Windows*report of your system. You can follow the instructions in this article: How to get the Intel® System Support Utility Logs on Windows* to save the files after the scan. Could you also provide screenshots or recordings of the issue so I can check the artifacts or graphics corruption?

Best regards, 

Randy T. 

Intel Customer Support Technician

[RandyT_Intel]

Hello Wolf2,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Wolf2]

Hi Randy,

don't know why I need a complicated 2 factor authentication to reply on such a post...

OK, I followed your advice: Uninstalled the graphics driver in Windows save mode using DD uninstaller. Then installed the latest intel graphics driver. It installed without error messages.  However my test file (1920x1080 24p) showed same result with Quicksync.

I noticed that the Win device manager showed unrecognized hardware. I solved this by installing Gigabyte DTT driver again. Afterward no change in Quicksync performance. It seems the graphics driver overwrites some other Mainboard drivers.

I then tried another Video with 1920x1080 50i and this format was working well with Quicksync. I will prepare another test file with 1920x1080 24p to retry.

Best regards

Wolf2

[Wolf2 · Accepted solution]

Hi Randy,

today I prepared another testfile with 1920x1080 24p. I used the same source like for the 1920x1080 50i testfile. This test showed no issues. It seems the problems occur only with some files. So, for now I will accept it as is and if I run into problems I will revert back to the software mode.

Thank you for your kind help with this issue.

Best regards

Wolf2

[RandyT_Intel]

Hello Wolf2,

Thank you for the updates. Since the issue has been resolved for now, I will proceed with closing this ticket. Please note that this case will no longer be monitored. If you encounter any issues in the future, feel free to submit a new ticket, and we will be happy to assist you.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Wolf2,

I am reaching out regarding the ongoing issue you are experiencing with Edius 8. It seems that the problem persists and has not been fully resolved based on our review. To assist us in investigating further, could you please provide answers to the following questions?

1. From which website did you download Edius 8? There are multiple sources offering this software, and knowing the exact source will help us in our investigation.
2. Could you share the steps to replicate the issue? If possible, providing a video demonstration would be extremely helpful for us to better understand and replicate the issue on our end.
3. When did the issue begin to occur? Was the software functioning correctly before this issue started?

Your responses will greatly assist us in diagnosing and resolving the problem. I appreciate your cooperation and patience as we work to find a solution.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Wolf2]

Hello Randy,

1. I bought it a couple of years ago bundled with a Canopus Video editing card. No download. In the Help menue it states 8.53 as version number.

2. I have established  certain workflow depending on the source material. In case of the problem material I have SD material which I convert first to 1440x1080 24p and finally import it to 1920x1080 24p project. Then the Video editor adds bars accordingly and hence converts it to blueray (H.264 codec). So far I have encountered problems only with files which I can not share due to intellectual property or privacy issue. Expecting your request I have meanwhile tried several videos which I have filmed by myself in SVHS and DV. However with these files I have not encountered problems so far. So, unfortunately I have no sample video to share for the time being. I will keep watching it.

2a. The problem is that randomly some frames show pixelized disturbance in the background. First frame stronger, next frames fading out. Especially in areas where the contrast is low. Interesting to notice in few cases I have seen such small squares extending into the black side bars, so obviously they are not part of the video. The disturbance once spotted on TV can not be reconfirmed in the project timeline. Therefore I think it happens in the final conversion from Timeline to blueray. Also, when I transfer the USB disk i use for the project to my older system and burn it from there the artifacts have gone.

3. The problems started with i7 14700. With my previous system (i9 9900K, Z390) I had and still have no problems - never.

Best regards

Wolf2

[RandyT_Intel]

Hello Wolf2,

Thank you for addressing my questions. I will share your responses with our team to gain further insights and conduct a deeper investigation. I will update you with any additional findings on this matter.

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hello Wolf2,

Have you tried contacting Edius support regarding this issue? If so, what feedback did they provide? It would be beneficial to understand their perspective so we can align it with our findings before providing further information. Additionally, have you come across any similar issues discussed in other community forums?

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Wolf2]

Hello Randy,

since I suspected a hardware or a driver issue from the beginning I did not see a benefit in contacting any software support.

Yes, this issue seems to be posted seldomly. I found one interesting link, where the same issue is posted and with a different software. There you can also find a nice frame by frame comparison, finally. This is the link: https://forums.plex.tv/t/intel-quick-sync-transcode-quality-issues-on-intel-12th-13th-gen-cpus/832304

I hope the link will be accepted by the forum software.

Best regards

Wolf2

[RandyT_Intel]

Hello Wolf2,

I will check and verify the information you shared and forward it to our team for further investigation. Once we complete our investigation, I will provide an update here. Thank you for your contribution and cooperation; I appreciate it.

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Wolf2,

To assist you more effectively and further investigate the issue, I would appreciate it if you could provide some additional information regarding your system and the issues you're experiencing. Could you please share the following details?

1. Exact Windows Version: Please let us know the exact version of Windows you are using. Alternatively, you can provide an SSU (System Support Utility) report.
2. Source Video Details: Could you provide details about the source video for both the failed and successful tests?
3. Conversion/Transcoding Settings: Please share the settings used during conversion or transcoding for both the failed and successful tests.
4. Rendering Settings: What settings were used during rendering for both the failed and successful tests?
5. Output Video Details: Lastly, could you provide details about the output video for both the failed and successful tests?

Your input will be invaluable in helping us determine the best way to resolve the issue. Please let me know if you have any questions or need assistance in gathering this information.

Thank you for your cooperation, and I look forward to your response.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Wolf2,

I'm following up on the additional information requested. Let me know if you need more details or help from us, so I can decide the next steps. Thank you.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Wolf2,

Since I have not received a response from you, I will now close this ticket. Please note that this thread will no longer be monitored. If you still need assistance, kindly submit a new ticket so we can further assist you. Thank you for your understanding.

Regards,

Randy T.

Intel Customer Support Technician