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Beginner
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i7-6700, Random freezes and reboots on ubuntu

My system randomly freezes and reboots. Also it is true if try to boot ubuntu from flash drive and I tried to use different ubuntu versions like 14 or 16.10, currently using 16.04. Looks like a hardware problem. So I installed mcelog to catch this kind of errors. For previous reboots I get:

TIME 1486052195 Thu Feb 2 18:16:35 2017 

MCG status:

 

MCi status:

 

Uncorrected error

 

Error enabled

 

Processor context corrupt

 

MCA: Internal parity error

 

STATUS b200000000010005 MCGSTATUS 0

 

MCGCAP c0a APICID 6 SOCKETID 0

 

CPUID Vendor Intel Family 6 Model 94

 

 

mcelog: failed to prefill DIMM database from DMI data

 

Hardware event. This is not a software error.

 

MCE 0

 

CPU 3 BANK 0

 

TIME 1486108417 Fri Feb 3 09:53:37 2017

 

MCG status:

 

MCi status:

 

Error overflow

 

Uncorrected error

 

Error enabled

 

Processor context corrupt

 

MCA: Internal parity error

 

STATUS f20000c000010005 MCGSTATUS 0

 

MCGCAP c0a APICID 6 SOCKETID 0

 

CPUID Vendor Intel Family 6 Model 94

 

 

mcelog: failed to prefill DIMM database from DMI data

 

Hardware event. This is not a software error.

 

MCE 0

 

CPU 3 BANK 0

 

TIME 1486147573 Fri Feb 3 20:46:13 2017

 

MCG status:

 

MCi status:

 

Error overflow

 

Uncorrected error

 

Error enabled

Also I have Windows 10 installed on my machine and for windows there was no crashes My machine:

  • Motherboard: MSI H170A PC Mate (MS-7971)
  • CPU: QuadCore Intel Core i7-6700, 3400 MHz (34 x 100)
  • GPU: MSI GTX 970 (MS-V316)
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1 Reply
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Community Manager
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Hello dlapin:

 

 

Thank you very much for that information.

 

 

In this case, I just wanted to let you know that the support provided by Intel® on this site is for Windows, since you mentioned the machine works fine with that operating system then the best thing to do will be to access your Linux distro's website and forums for further peers assistance at:

 

 

http://ubuntuforums.org/ http://ubuntuforums.org/

 

 

Or also you can visit this other site where you will also be able to find drivers:

 

 

https://01.org/ https://01.org/

 

 

Any further questions, please let me know.

 

 

Regards

 

 

Alberto

 

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