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MDivi
Beginner
1,034 Views

i7-6800k, PC will BSOD every few days caused (mcupdate_GenuineIntel.dll)

Hi,

I am getting a BSOD every few days and mcupdate_GenuineIntel.dll seems to be the issue. I have a i7 6800K and I am not sure what to do, please help.

Dump file and Intel SSU file in attachment.

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8 Replies
idata
Community Manager
43 Views

Hello Inferius,

 

 

Thank you for contacting Intel Communities.

 

 

I am sorry to hear you are getting BSOD in your system.

 

 

This seems to be related either to the BIOS (which contains the microcode for the CPU) or to corrupt or missing dll files on your system.

 

 

I would recommend contacting Asus for support or to check the following thread from Microsoft:

 

 

https://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/mcupdategenuineinteldll-crashi... mcupdate_genuineintel.dll Crashing system

 

 

I hope this information helps.

 

 

Best Regards,

 

Juan V.
idata
Community Manager
43 Views

Hello Inferius,

 

 

I was reviewing this thread and I wanted to know if you need further assistance?

 

 

Best Regards,

 

Juan V.
MDivi
Beginner
43 Views

Hi,

i testing my problem and i find provisory solve and i software disabled Intel Turbo Boost 3.0, i have totally same problem like this man on top of the topic . But my question, where is the problem, in processor or motherboard?

idata
Community Manager
43 Views

Inferius: In regard to your question, it is hard to tell what is the source of the problem because it could be either the board, processor or even memory RAM.

 

 

Did you try a BIOS update on the board to the latest version 1701?

 

https://www.asus.com/us/Motherboards/ROG-STRIX-X99-GAMING/HelpDesk_Download/ https://www.asus.com/us/Motherboards/ROG-STRIX-X99-GAMING/HelpDesk_Download/

 

 

Did you test it just with one stick of RAM?

 

Did you test the PC without the video card? Just to rule out a possible problem with it?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

MDivi
Beginner
43 Views

Yes, i tried a last BIOS and tested my memory by memtest86 and no problem with memory, but BSOD every few days (2-10 days) and i can't use low performance PC with one stick of RAM for long time.

I can't test without GPU because processor doesn't have inlcuded GPU.

Problem was solved when i disabled Turbo Boost 3, but if i switch on Turbo Boost problem returned, but without TB3 it has low performance.

idata
Community Manager
43 Views

Inferius: Thank you very much for letting us know those results. The next thing for us to try will be to re-install the chipset driver, please choose the operating system to get the drivers:

 

https://www.asus.com/us/Motherboards/ROG-STRIX-X99-GAMING/HelpDesk_Download/ https://www.asus.com/us/Motherboards/ROG-STRIX-X99-GAMING/HelpDesk_Download/

 

 

Also, we can try to install the latest graphics driver for the Nvidia card:

 

http://www.nvidia.com/download/driverResults.aspx/123219/en-us http://www.nvidia.com/download/driverResults.aspx/123219/en-us

Do you have the option to test your processor on a different board, or test your board with a different processor? This is in order to find out what might be the source of the problem since both processor and board support Intel® Turbo Boost Max Technology 3.0

Any questions, please let me know.

Regards,

 

Alberto R
MDivi
Beginner
43 Views

Hi,

all driver which i have are newest and i reinstalled OS with format HDD several times and still same problem.

I don't have the option to test my processor on a different board and test different processor, because in my neighborhood nobody have socket 2011-3.

idata
Community Manager
43 Views

Inferius: Thank you very much for providing that information. I sent you a private message, please check your inbox.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R