i7-7700 fails Intel Processor Diagnostic Tool and crashes to windows blue screen

Aristos · ‎09-11-2022

Hi there,

I own a Dell Vostro 3668, with an Intel i7-7700 CPU, running Windows 10.

The last few months occasionally I experience Windows blue screens (out of the blue) ...

I run various h/w test and I ended up, with the following outcome:

The CPU fails whenever it uses more than two (out of its four) cores.

The steps that led me to this outcome are:

a) When from the BIOS, in the MultiCore support, I check "2 cores", every diagnostic check run smoothly (see below the output of IPDT test. Apart from this, I have also run the DELL's diagnostic tool, and more specifically, the CPU stress script, with the same results).

b) When from the BIOS, in the MultiCore support, I check either "3 cores" OR "ALL cores" then, after a while, the computer crashes and gives a blue screen, and so, no more information regarding the specific failure. Have in mind that it is not a temperature problem, since during the tests, I check the temperature, with a third-party application, which shows no more 73 Celsius. The same output (blue screen) is given from the above-mentioned Dell diagnostic tool.

Last but not least, I have change and use various BIOS versions, in a try to find out if the problem might originate from it, with no success.

Can you please help? Is there any solution, or there seems to be a CPU failure?

Thanks, in advance,

Regards

Aris

--- IPDT64 - Revision: 4.1.7.39
--- IPDT64 - Start Time: 9/11/2022 10:59:14 AM

CPU1
Genuine Intel CPU Test
Module Version: 1.0.23.64b.W
Start Time: Sun Sep 11 10:59:14 2022
Test Result - PASS
Expected: GenuineIntel
Detected: GenuineIntel
End Time: Sun Sep 11 10:59:14 2022
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
CPU Brand String Test
Module Version: 1.0.25.64b.W
Start Time: Sun Sep 11 10:59:14 2022
Test Result - PASS
Expected: Intel(R) Core(TM)
Detected: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz
Intel(R) Core(TM) processor detected..!!..
End Time: Sun Sep 11 10:59:14 2022
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
Cache Test
Module Version: 1.0.21.64b.W
Start Time: Sun Sep 11 10:59:14 2022
Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32
- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256
- Detected L3 Cache Size --> 8192

Cache Size Test Passed!!!

End Time: Sun Sep 11 10:59:14 2022
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
MMXSSE Test
Module Version: 1.0.27.64b.W
Start Time: Sun Sep 11 10:59:14 2022
Test Result - PASS

DetectUtils64 DLL Version - 1.1.6

--- Determining MMX - SSE capabilities ---
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..

MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS

End Time: Sun Sep 11 10:59:14 2022
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
IMC Test
Module Version: 1.0.23.64b.W
Start Time: Sun Sep 11 10:59:15 2022
Test Result - PASS
--- Reading Memory Size ---
Detected Memory Size is --> 8.00GB
--- Subtest - Memory Size Test Passed!!! ---
--- Integrated Memory Controller Stress Test ---
Memory to be allocated = 1048576 bytes
Memory Allocated.
Test 1 Ones and Zeros Moving Inversions write operations - Passed
Test 1 Ones and Zeros Moving Inversions verification operations - Passed
Test 2 32Bits Sliding Ones write operations - Passed
Test 2 32Bits Sliding Ones verification operations - Passed
Test 3 32Bits Sliding Zero write operations - Passed
Test 3 32Bits Sliding Zero verification operations - Passed
Memory Deallocated.
--- Subtest - Memory Stress Test Passed!!! ---
Integrated Memory Controller Test Passed!!!
End Time: Sun Sep 11 10:59:15 2022
Total Time: in seconds: 0
--------------------------------------------------------------------
CPU1
Parallel_PrimeNum Test
Module Version: 1.0.0.11
Start Time: 9/11/2022 10:59:15 AM
Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass

Prime Number Generation Test
Module Version: 1.0.26.64b.W
Start Time: Sun Sep 11 10:59:15 2022
DetectUtils64 DLL Version - 1.1.6
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 106248
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Sun Sep 11 11:00:00 2022
Total Time: in seconds: 45

Parallel_PrimeNum
End Time: 9/11/2022 11:00:00 AM
--------------------------------------------------------------------
CPU1
Parallel_FP Test
Module Version: 1.0.0.11
Start Time: 9/11/2022 11:00:00 AM
Test Result - PASS

Module AVX.exe Completed - Pass
Module Math_FP.exe Completed - Pass

AVX Test
Module Version: 2.0.28.64b.W
Start Time: Sun Sep 11 11:00:00 2022
Test Result - PASS

DetectUtils64 DLL Version - 1.1.6

--- CPU Features Detection ---
..AVX is supported by this CPU..
..AVX2 is supported by this CPU..
..AVX512BW is NOT supported by this CPU..
..AVX512CD is NOT supported by this CPU..
..AVX512DQ is NOT supported by this CPU..
..AVX512ER is NOT supported by this CPU..
..AVX512F is NOT supported by this CPU..
..AVX512IFMA52 is NOT supported by this CPU..
..AVX512PF is NOT supported by this CPU..
..AVX512VBMI is NOT supported by this CPU..
..AVX512VL is NOT supported by this CPU..
..AES is supported by this CPU..
..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
AVX2 Test Result --- PASS
AES Test Result --- PASS
PCLMULQDQ Test Result --- PASS

End Time: Sun Sep 11 11:00:45 2022
Total Time: in seconds: 45

Floating Point Test
Module Version: 1.0.25.64b.W
Start Time: Sun Sep 11 11:00:00 2022
DetectUtils64 DLL Version - 1.1.6
AVX is supported in your OS
Max AVX supported = AVX2
FMA3 supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 1.17
Error: 0
--- Floating Point Test Passed!!!---
End Time: Sun Sep 11 11:00:45 2022
Total Time: in seconds: 45

Parallel_FP
End Time: 9/11/2022 11:00:45 AM
--------------------------------------------------------------------
CPU1
Parallel_Math Test
Module Version: 1.0.0.11
Start Time: 9/11/2022 11:00:46 AM
Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass
Module FMA3.exe Completed - Pass

Prime Number Generation Test
Module Version: 1.0.26.64b.W
Start Time: Sun Sep 11 11:00:46 2022
DetectUtils64 DLL Version - 1.1.6
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 38282
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Sun Sep 11 11:01:31 2022
Total Time: in seconds: 45

FMA3 Test
Module Version: 1.0.26.64b.W
Start Time: Sun Sep 11 11:00:46 2022
Test Result - PASS

DetectUtils64 DLL Version - 1.1.6

--- CPU Features Detection ---
..FMA3 is supported by this CPU..
..FMA3 is supported by this Operating System..

FMA3 Test Result --- PASS

End Time: Sun Sep 11 11:01:31 2022
Total Time: in seconds: 45

Parallel_Math
End Time: 9/11/2022 11:01:31 AM
--------------------------------------------------------------------
CPU1
Parallel_GPUStressW Test
Module Version: 1.0.0.11
Start Time: 9/11/2022 11:01:31 AM
Test Result - PASS

Module Math_PrimeNum.exe Completed - Pass
Module Math_FP.exe Completed - Pass

Prime Number Generation Test
Module Version: 1.0.26.64b.W
Start Time: Sun Sep 11 11:01:31 2022
DetectUtils64 DLL Version - 1.1.6
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 78397
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Sun Sep 11 11:02:01 2022
Total Time: in seconds: 30

Floating Point Test
Module Version: 1.0.25.64b.W
Start Time: Sun Sep 11 11:01:32 2022
DetectUtils64 DLL Version - 1.1.6
AVX is supported in your OS
Max AVX supported = AVX2
FMA3 supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 488.475
Error: 0
--- Floating Point Test Passed!!!---
End Time: Sun Sep 11 11:02:02 2022
Total Time: in seconds: 30

Parallel_GPUStressW
End Time: 9/11/2022 11:02:02 AM
--------------------------------------------------------------------
CPU1
DGEMM Stress Test
Module Version: 1.0.14.64b.W
Start Time: Sun Sep 11 11:02:02 2022
Test Result - PASS

DetectUtils64 DLL Version - 1.1.6

--- CPU Features Detection ---
..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2
DGEMM AVX2 Test Result --- PASS

End Time: Sun Sep 11 11:03:02 2022
Total Time: in seconds: 60
--------------------------------------------------------------------
CPU1
Frequency Check
Module Version: 1.0.5.64b.W
Start Time: Sun Sep 11 11:03:03 2022
Test Result - PASS
Processor Name: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz
Expected Processor Frequency: 3.60
Measured Processor Frequency: 3.601106
End Time: Sun Sep 11 11:03:04 2022
Total Time: in seconds: 1
--------------------------------------------------------------------

System Information
------------------
Processor Name: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz
Processor Information: Family 6 Model 9E Stepping 9
Number of Physical Cores: 2
Number of Logical Cores: 4
Operating System: Microsoft Windows 10 Pro 64-bit
Graphics Information: AMD Radeon (TM) R9 360
--------------------------------------------------------------------

--- IPDT64 - End Time: 9/11/2022 11:03:04 AM
--- IPDT64 - Result: Pass
--------------------------------------------------------------------

Jean_Intel · ‎09-12-2022

Hello Aristos,

Thank you for posting on the Intel️® communities.

I recommend setting the BIOS to defaults and checking your system behavior. If your system still receives Blue Screens and your processor fails the IPDT, it may indicate a problem with the processor. My recommendation is to contact Dell support so they can perform a hardware inspection.

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎09-14-2022

Hello Aristos,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.

Aristos · ‎09-14-2022

Thanks for your reply.

I have done all the trivial and necessary steps (Bios defaults, etc.) with no luck.

Additionally, I have tried another CPU (I5-7400), with which the PC does not give blue screens.

(Unfortunately, I have not found a compatible MOBO in order to check the current CPU as well).

Thus, no positive answer till now.

I have found various references on relevant forums, mentioning analogous problems with this certain processor.

I will follow your advice and check it with DELL (although I do now that this might end to a "ping – pong" situation).

Regards

Aristos

Computer Engineer