Community
cancel
Showing results for 
Search instead for 
Did you mean: 
KGior
Beginner
1,149 Views

i7 7700k shutdowns while gaming and cant boot

after big research i found MemTest and scanned my pc. i found test 5 errors on 4 cpu.

if i only use 2 cpu windows works normally but for all cpus cant start it.

this is errors: https://drive.google.com/open?id=186L3xvl5o-au8vDp7P-T42rBYbWJZ88a https://drive.google.com/open?id=186L3xvl5o-au8vDp7P-T4...

can u help me ?

Tags (1)
0 Kudos
11 Replies
idata
Community Manager
107 Views

Hello kakha13

 

Thank you for joining us; it will be more than a pleasure to assist you.

 

We understand that you are experiencing shutdowns on your system.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

As well, we are pretty concerned about the error that your system is displaying.

 

We would like you to run a test with our Intel® Processor Diagnostic Tool and let us know the results.

 

In the meantime, can you please tell us:

 

When did the issue start?

 

Have you tried to install your processor into a different system?

 

Have you tried to use a different power supply/RAM memory?

 

Did you recently run any driver/OS update?

 

I hope to hear from you soon, we are here to serve.

 

Regards,

 

Diego S.

 

KGior
Beginner
107 Views

Hello,

Thanks for replay.

i think i did not installed any new driver. i was just playing and streaming vis OBS and computer turned off, after this i got some blue screen errors.

i checked rams via and found error on cpu 4

MemTest86 screenshot https://drive.google.com/open?id=186L3xvl5o-au8vDp7P-T42rBYbWJZ88a https://drive.google.com/open?id=186L3xvl5o-au8vDp7P-T42rBYbWJZ88a

I selected 2 cores in bios and it's working normally but if i use all cores windows can't start ( i reinstalled it)

i checked system with single RAMs but still problem.

idata
Community Manager
107 Views

Hello kakha13,

 

Thank you for your response.

 

In this case, if you are able to boot your machine with all cores enabled, please run a test through our Intel® Processor Diagnostic Tool:

 

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

As well, are you able to reproduce any of those BSODs and let us know the actual error code, or to take a screenshot/picture of it?

 

Do you have any special/customized setting in your BIOS that could be affected by a BIOS reset?

 

Can you please provide us with the full model and part number of your RAM memory sticks?

 

 

I hope to hear from you soon,

 

Regards,

 

Diego S.

 

KGior
Beginner
107 Views

I can't run with all cores enabled. when i do it it showing me blue screens (attached)

 

my DRAM-s info from bios and photo are attached too.

i don't think that bios reset is problem for this error. before reset were same problems.

Thanks for help.

idata
Community Manager
107 Views

Hello kakha13

 

 

Thank you for your response.

 

 

I am noticing that your system is running with an external GP, if it is a possibility could you test the system without the external GPU for testing purposes? Also, if you are able to test the system with all the cores once you are not using the external GPU?

 

 

Regards,

 

Leonardo C.

 

KGior
Beginner
107 Views

GPU removed but still same problem.

 

i can only test with 2 active cores. also its only showing me 3 cores (see attachment)

 

2 active core tests without external GPU is attached too
idata
Community Manager
107 Views

Hello kakha13

 

 

Thank you for your response.

 

In this case, based on the reports that you attached we suspect that you might be facing a processor failure. Even if the reports says that the entire test passed, this these only covered 2 of the 4 cores.

 

As well, something that captured our attention is the fact that only 3 cores are being displayed.

 

Let me ask, have you tried this CPU into a different motherboard?

 

Or have you used a different processor into your motherboard to compare the performance between the 2 CPU?

 

 

I hope to hear from you soon.

 

Regards,

 

Diego S.

 

KGior
Beginner
107 Views

I did not test with other motherboard or with processor but i will do it and i will send you results.

 

Thanks for your help.
idata
Community Manager
107 Views

Hello kakha13

 

I totally understand, I will keep an eye on your case.

 

Please let us know the results.

 

I hope to hear from you soon.

 

Regards,

 

Diego S.

 

idata
Community Manager
107 Views

Hello kakha13

 

We just wanted to double check if you still need further assistance.

 

Please do not hesitate on contacting us back.

 

Best Regards,

 

Diego S.

 

KGior
Beginner
107 Views

Thank you very match for your support.

 

I took it to service center and they said processor was damaged and they will replace it soon.

 

thanks for good support.
Reply