Processors
Intel® Processors, Tools, and Utilities
14539 Discussions

i7 8700 crash when Turbo Boost ON

Ardy19
Beginner
1,026 Views

greeting everybody, i have some problem with my rig. 

everytime turbo boost ON my PC crash every 1 or 2 hours in light or heavy usage

it crash when im editing photo/video, browsing with chrome or playing games

cheked event viewer it was kernel 41 power 

i tried almost everything include

- all bios setting default

- clean my rig reseat all cable

- reinstal windows

- change memory

- change gpu 2 times

- change psu 2 times

- change hardisk

- change all fan include proc fan (max load never more than 75c)

- change different power socket, even i tried in my friend office.

- using all latest driver and bios, install all driver. no duplicate or conflict dirver

- rma my motherboard with brand new motherboard.

- change all device connect to my computer, including keyboard, mouse, wifi adapter, monitor etc

 

some test :

- memory test pass

- occt 1 hours pass

Intel® Processor Diagnostic Tool pass

- cinebench pass

 

my lastest setup

- asus prime b360m-a

- i7 8700

- 2 * 16gb corsair vengeance ddr4

- psu corsair 750

- case nzxt + 4 fan

- cpu cooler enermax t40

- Samsung evo 250gb

- gtx 1060

0 Kudos
5 Replies
David_G_Intel
Moderator
983 Views

Hello Ardy19

  

Thank you for posting on the Intel️® communities. 

 

To have a better understanding of the problem, please share with us the following information:

  • When the system crashes, is it restarting by itself? Does it completely turn off? or do you get a blue screen?
  • Does the behavior persist when the computer is in an idle state?
  • Did you try to boot with minimal configuration?
  • Which version of Windows do you use? Which Build?
  • Which BIOS version are you running currently?
  • Do you enable Turbo Boost from the BIOS?
  • What is the part number of the RAM used?
  • Did you enable Intel XMP and if yes, what was the memory speed configured? 

 

We'll be waiting for your response.

 

Regards, 

David G 

Intel Customer Support Technician 

 

 

0 Kudos
Ardy19
Beginner
977 Views

@David_G_Intel thq for replies

 

  • When the system crashes, is it restarting by itself? Does it completely turn off? or do you get a blue screen?

just crash completely turn off and than booting up again in 1 or 2 sec. no blue screen

  • Does the behavior persist when the computer is in an idle state?

no crash in idle, but in light use, like opening chrome, do excel or word, editing photos/video, or while play games 

  • Did you try to boot with minimal configuration?

yes, i also try with different monitor, mouse, wifi adapter.

  • Which version of Windows do you use? Which Build?

win 10, OS build 18363.1379

  • Which BIOS version are you running currently?

2811

  • Do you enable Turbo Boost from the BIOS?

yes

  • What is the part number of the RAM used?

2 * cmk16gx4m1a2666c16 

  • Did you enable Intel XMP and if yes, what was the memory speed configured? 

i try xmp and my cpu get more hot. and now xmp turn off. 

0 Kudos
David_G_Intel
Moderator
960 Views

Hello Ardy19

  

Thank you for the information provided. I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information.  

 

Regards, 

David G 

Intel Customer Support Technician 

 


0 Kudos
David_G_Intel
Moderator
953 Views

Hello Ardy19

  

As a friendly reminder, we are still waiting for the reports that must be provided via email. Once you have the chance to gather the information please let us know 

 

Regards, 

David G 

Intel Customer Support Technician 


0 Kudos
David_G_Intel
Moderator
941 Views

Hello Ardy19


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

  

Best regards,  

David G. 

Intel Customer Support Technician  


0 Kudos
Reply