Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
Announcements
Welcome to the Intel Community. If you get an answer you like, please mark it as an Accepted Solution to help others. Thank you!
For the latest information on Intel’s response to the Log4j/Log4Shell vulnerability, please see Intel-SA-00646
11853 Discussions

i7 8700 crash when Turbo Boost ON

Ardy19
Beginner
269 Views

greeting everybody, i have some problem with my rig. 

everytime turbo boost ON my PC crash every 1 or 2 hours in light or heavy usage

it crash when im editing photo/video, browsing with chrome or playing games

cheked event viewer it was kernel 41 power 

i tried almost everything include

- all bios setting default

- clean my rig reseat all cable

- reinstal windows

- change memory

- change gpu 2 times

- change psu 2 times

- change hardisk

- change all fan include proc fan (max load never more than 75c)

- change different power socket, even i tried in my friend office.

- using all latest driver and bios, install all driver. no duplicate or conflict dirver

- rma my motherboard with brand new motherboard.

- change all device connect to my computer, including keyboard, mouse, wifi adapter, monitor etc

 

some test :

- memory test pass

- occt 1 hours pass

Intel® Processor Diagnostic Tool pass

- cinebench pass

 

my lastest setup

- asus prime b360m-a

- i7 8700

- 2 * 16gb corsair vengeance ddr4

- psu corsair 750

- case nzxt + 4 fan

- cpu cooler enermax t40

- Samsung evo 250gb

- gtx 1060

0 Kudos
5 Replies
David_G_Intel
Moderator
226 Views

Hello Ardy19

  

Thank you for posting on the Intel️® communities. 

 

To have a better understanding of the problem, please share with us the following information:

  • When the system crashes, is it restarting by itself? Does it completely turn off? or do you get a blue screen?
  • Does the behavior persist when the computer is in an idle state?
  • Did you try to boot with minimal configuration?
  • Which version of Windows do you use? Which Build?
  • Which BIOS version are you running currently?
  • Do you enable Turbo Boost from the BIOS?
  • What is the part number of the RAM used?
  • Did you enable Intel XMP and if yes, what was the memory speed configured? 

 

We'll be waiting for your response.

 

Regards, 

David G 

Intel Customer Support Technician 

 

 

Ardy19
Beginner
220 Views

@David_G_Intel thq for replies

 

  • When the system crashes, is it restarting by itself? Does it completely turn off? or do you get a blue screen?

just crash completely turn off and than booting up again in 1 or 2 sec. no blue screen

  • Does the behavior persist when the computer is in an idle state?

no crash in idle, but in light use, like opening chrome, do excel or word, editing photos/video, or while play games 

  • Did you try to boot with minimal configuration?

yes, i also try with different monitor, mouse, wifi adapter.

  • Which version of Windows do you use? Which Build?

win 10, OS build 18363.1379

  • Which BIOS version are you running currently?

2811

  • Do you enable Turbo Boost from the BIOS?

yes

  • What is the part number of the RAM used?

2 * cmk16gx4m1a2666c16 

  • Did you enable Intel XMP and if yes, what was the memory speed configured? 

i try xmp and my cpu get more hot. and now xmp turn off. 

David_G_Intel
Moderator
203 Views

Hello Ardy19

  

Thank you for the information provided. I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information.  

 

Regards, 

David G 

Intel Customer Support Technician 

 


David_G_Intel
Moderator
196 Views

Hello Ardy19

  

As a friendly reminder, we are still waiting for the reports that must be provided via email. Once you have the chance to gather the information please let us know 

 

Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
184 Views

Hello Ardy19


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

  

Best regards,  

David G. 

Intel Customer Support Technician  


Reply