- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
greeting everybody, i have some problem with my rig.
everytime turbo boost ON my PC crash every 1 or 2 hours in light or heavy usage
it crash when im editing photo/video, browsing with chrome or playing games
cheked event viewer it was kernel 41 power
i tried almost everything include
- all bios setting default
- clean my rig reseat all cable
- reinstal windows
- change memory
- change gpu 2 times
- change psu 2 times
- change hardisk
- change all fan include proc fan (max load never more than 75c)
- change different power socket, even i tried in my friend office.
- using all latest driver and bios, install all driver. no duplicate or conflict dirver
- rma my motherboard with brand new motherboard.
- change all device connect to my computer, including keyboard, mouse, wifi adapter, monitor etc
some test :
- memory test pass
- occt 1 hours pass
- Intel® Processor Diagnostic Tool pass
- cinebench pass
my lastest setup
- asus prime b360m-a
- i7 8700
- 2 * 16gb corsair vengeance ddr4
- psu corsair 750
- case nzxt + 4 fan
- cpu cooler enermax t40
- Samsung evo 250gb
- gtx 1060
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Ardy19
Thank you for posting on the Intel️® communities.
To have a better understanding of the problem, please share with us the following information:
- When the system crashes, is it restarting by itself? Does it completely turn off? or do you get a blue screen?
- Does the behavior persist when the computer is in an idle state?
- Did you try to boot with minimal configuration?
- Which version of Windows do you use? Which Build?
- Which BIOS version are you running currently?
- Do you enable Turbo Boost from the BIOS?
- What is the part number of the RAM used?
- Did you enable Intel XMP and if yes, what was the memory speed configured?
We'll be waiting for your response.
Regards,
David G
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@David_G_Intel thq for replies
- When the system crashes, is it restarting by itself? Does it completely turn off? or do you get a blue screen?
just crash completely turn off and than booting up again in 1 or 2 sec. no blue screen
- Does the behavior persist when the computer is in an idle state?
no crash in idle, but in light use, like opening chrome, do excel or word, editing photos/video, or while play games
- Did you try to boot with minimal configuration?
yes, i also try with different monitor, mouse, wifi adapter.
- Which version of Windows do you use? Which Build?
win 10, OS build 18363.1379
- Which BIOS version are you running currently?
2811
- Do you enable Turbo Boost from the BIOS?
yes
- What is the part number of the RAM used?
2 * cmk16gx4m1a2666c16
- Did you enable Intel XMP and if yes, what was the memory speed configured?
i try xmp and my cpu get more hot. and now xmp turn off.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Ardy19
Thank you for the information provided. I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information.
Regards,
David G
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Ardy19
As a friendly reminder, we are still waiting for the reports that must be provided via email. Once you have the chance to gather the information please let us know
Regards,
David G
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Ardy19
We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
David G.
Intel Customer Support Technician

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page