i7 9700k - Base Speed not as expected

[RedBull2k]

Is there anything I can do. its not performing the way it was.

Base Speed is at 2.00GHz should be 3.60GHz

I do not know what is causing it.

[Jose_Intel]

Hello @RedBull2k

Thank you for posting on the Intel️® communities.

We understand your concern about the base frequency of your

Intel® Core™ i7-9700K Processor, we will be more than happy to give you some information.

Please keep in mind that the performance is managed by the operating system, depending on the workload. The processor won’t be always at the base frequency or Max Turbo Frequency.

According to the report (Intel® Processor Identification Utility) you provided, the reported processor frequency was 4.59 GHz. And from the Intel® Processor Diagnostic Tool we noticed the processor running great, with no errors.

Our recommendation is to have your system up to date. Please go to select Start > Settings > Windows Update.

You can download and install the latest BIOS from here: F.50 Rev.A (for further assistance, please contact the system manufacturer).

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello RedBull2k

We hope you are doing fine. 

Were you able to update the BIOS and operating system? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[RedBull2k]

after updating the bios, it now reports how it should.

[Jose_Intel]

Hello RedBull2k

Thank you for your reply.

We're happy to hear that the problem has been resolved by updating the BIOS. This information might be useful for other members of the community. As the issue is now fixed, we'll be closing the thread. If you require further assistance, please start a new question as this one will no longer be monitored. 

Best regards,

Jose B.

Intel Customer Support Technician