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i7 9700k - Base Speed not as expected

RedBull2k
Beginner
1,083 Views

Is there anything I can do. its not performing the way it was.

Base Speed is at 2.00GHz should be 3.60GHz

 

I do not know what is causing it.

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4 Replies
Jose_Intel
Employee
1,043 Views

Hello @RedBull2k

 

Thank you for posting on the Intel️® communities.

 

We understand your concern about the base frequency of your

Intel® Core™ i7-9700K Processor, we will be more than happy to give you some information.

 

Please keep in mind that the performance is managed by the operating system, depending on the workload. The processor won’t be always at the base frequency or Max Turbo Frequency.

 

According to the report (Intel® Processor Identification Utility) you provided, the reported processor frequency was 4.59 GHz. And from the Intel® Processor Diagnostic Tool we noticed the processor running great, with no errors.

 

Our recommendation is to have your system up to date. Please go to select Start > Settings > Windows Update.

 

You can download and install the latest BIOS from here: F.50 Rev.A (for further assistance, please contact the system manufacturer).

 

Best regards,

Jose B.

Intel Customer Support Technician


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Jose_Intel
Employee
1,014 Views

Hello RedBull2k

 

We hope you are doing fine. 

 

Were you able to update the BIOS and operating system? 

Let us know if you still need assistance. 

 

Best regards,  

Jose B.   

Intel Customer Support Technician 


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RedBull2k
Beginner
1,004 Views

after updating the bios, it now reports how it should.

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Jose_Intel
Employee
998 Views

Hello RedBull2k

 

Thank you for your reply.

 

We're happy to hear that the problem has been resolved by updating the BIOS. This information might be useful for other members of the community. As the issue is now fixed, we'll be closing the thread. If you require further assistance, please start a new question as this one will no longer be monitored. 

 

Best regards,

Jose B.

Intel Customer Support Technician


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