Processors
Intel® Processors, Tools, and Utilities
14672 Discussions

i7-9750H running hot & overheating

MichaelS75
Beginner
3,359 Views

Hi there,

I have an MSI Workstation with an i7-9750H core and am having issues with heat and the laptop overheating and shutting down on a regular basis.  I have run HWMonitor software and witnessed temps of either side of 100 degrees C as the max core temps and min temps in the 80's & 90's.  I have also run the SSU report which I have attached.  Could someone PLEEEEEASE help me?!  This is a work computer and I've lost quite a bit of work and time already because of overheating.

Thanks in advance,

Michael

0 Kudos
3 Replies
Maria_R_Intel
Moderator
3,340 Views

Hello MichaelS75,

 

Thank you for posting on the Intel Community.

 

To better assist you, please provide us with the below reports:

 

 

Intel® System Support Utility (Intel® SSU) (the attachment is missing)

 

 

Intel® Processor Diagnostic Tool (IPDT)

  • Intel® Processor Diagnostic Tool download.
  • The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features and performs a stress test on the processor.
  • To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.

 

 

Best regards,

Maria R.

Intel Customer Support Technician

 

0 Kudos
Maria_R_Intel
Moderator
3,315 Views

Hello MichaelS75,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


0 Kudos
Maria_R_Intel
Moderator
3,297 Views

Hello MichaelS75,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


0 Kudos
Reply