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Beginner
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i9-7900x & Turbo Boost Max 3.0 BSOD

Hi there,

I've been having a lot of BSOD's ever since i built my new X299 system.

I initially thought it was a RAM issue, but now I am beginning to believe that it's a ITBM issue.

I've seen a lot of posts especially in regards to the i7-7820X and Adobe software in particular. And the current workaround is to disable ITBM 3.0. This seems to be a specific Adobe & 6850K issue. I feel as though mine is a little different.

It also looks like ASUS has released an updated BIOS to fix the issue with their boards, and there seems to be success from there. I'm running on an ASRock X299 Taichi, so no updates on the BIOS since 8/11/17.

I use both Adobe software (AE, Illustrator, Photoshop etc), and also Cinema 4D and a host of other applications. I cannot pinpoint my BSOD's to Adobe apps as they havent always been running every time.

Other users have been reporting instant crashes upon opening applications, where as mine are always at random times.

After weeks of troubleshooting, i have today disabled Turbo Boost Max 3.0 from the BIOS, and will wait and see how we go. This is not an optimal solution obviously as i'm not achieving the advertised boost speeds for the processor, and since disabling, there is noticeable sluggish performance in After Effects.

My system specs are attached as well as the most recent crash mini dump.

Anyone have a 7900X system with the same issues?

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6 Replies
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Community Manager
85 Views

Hello bahgoogen,

Thank you for joining the Processors Community. My apologies for the inconvenience.

I would like to gather more information regarding your system configuration, please provide the following information:

  • Do you see any error message while the BSOD happens?
  • Does the BSOD happen only while using these apps?
  • What is the Intel® Turbo Boost Max Technology 3.0 version installed?
  • What is the RAM brand and model you are using?

Please let me know the results of disabling the Intel® Turbo Boost Max Technology 3.0.

Thank you.

Regards,

Amy C.

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Beginner
85 Views

Hi Amy,

The BSOD error messages ive had are:

IRQL_NOT_LESS_OR_EQUAL

SYSTEM_SERVICE_EXEMPTION

BSOD happens honestly at random times, i havent pinpointed an exact app. I usually have a majority of my professional apps open at once. So Adobe After Effects, Photoshop, Illustrator, and usually Cinema 4D also.

I have uninstalled the Turbo Boost Max 3 software, but as others have mentioned on these forums, it always appears every time you restart the system. It has the version 1.0.0.1033

My RAM is GSkill Trident Z 64GB DDR4-3200 (F4-3200C16Q-64GTZKW).

So far the system has been stable since yesterday when i reset my BIOS back to defaults and disabled Turbo Boost 3 through the BIOS. I will report back if i have another BSOD today.

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Community Manager
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Please let me know how it goes, if the BSOD comes back we will move from there.

Regards,

Amy C.

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Highlighted
Beginner
85 Views

Hi Amy, we're running smoothly at the moment. I'll let you know if I get any more BSOD's.

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Highlighted
Community Manager
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/thread/118286 bahgoogen, good to hear! Sure I will keep an eye on your thread.

Regards,

Amy C.

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Novice
85 Views

Hi all,

I too have a x299 and Skylake-x cpu. And I had A LOT of blue screen (6 or 7 a day). But the solution is not to disable Intel Turbo boost. If you disable it your cpu will work less and will just have less chances for BSOD. If you don't use the cpu at full load, you will not get BSOD but we all want to use the cpu at full power or why do we pay that much to Intel?

I found the solution on Puget System website: https://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERROR-on-Gigabyte-x299-and-Sky... https://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERROR-on-Gigabyte-x299-and-Sky...

And it works!!! No more BSOD for me and I even overclock my cpu (an i9-7980XE on Alienware Area 51 R4)

So I just increased my cpu voltage to 1200 (the default was 0) and I let the mode to adaptive (the default anyway). And from that point the BSOD stopped! So it's like the cpu are not having anough voltage for the turbo by default. So you need to give them more voltage or they simply don't work!

Then I wanted more juice so I tried to overclock the cpu and the BSODs were back. So I then lowered a bit my overclock and jalso put 5 in each of AVX offsets (there are 2 in my bios). And then it seems I no blue screen anymore even on overclock.

My BOSDs were happening when rendering with V-Ray in 3ds max.

Many people have this problem so it's really a flaw with Intel cpu so I hope they can correct this, I lost so much time trying to troublweshoot this: I changed my motherboard, changed my ram, reinstalled windows all possible ways, I spent days and days and days on this! For a cpu that I paid almost 3000$ that's quite disappointing to loose so much time...

Here are some links of other people having the same problem (but the best solution is from Puget Systems website (last link or see same link above):

https://linustechtips.com/main/topic/826718-x299-bsod/ https://linustechtips.com/main/topic/826718-x299-bsod/

https://forums.adobe.com/thread/2353238 Windows 10 Pro Blue screen after starting expor... | Adobe Community

https://community.dell.com/message/136624-re-area-51-r4-7820x-x299-chipset-bsod-when-doing-anything-... comment-136624 Area 51 R4 - 7820x x299 chipset -BSOD when doin... | Alienware community

https://community.dell.comhttps://forums.adobe.com/thread/2380232 Intel 7820x Core CPU (Turbo Boost) and Adobe Ph... | Adobe Community

https://community.dell.comhttps://forums.adobe.com/thread/2353238 https://forums.adobe.com/thread/2353238

https://community.dell.comhttps://forums.adobe.com/message/9822200%239822200 After Effects causing Bluescreen | Adobe Community

https://community.dell.comhttps://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERRO... https://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERROR-on-Gigabyte-x299-and-Sky...

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