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MWarm1
Beginner
1,662 Views

iccwdt.sys BSOD IRQL_NOT_LESS_OR_EQUAL

I'm running into issues when my PC (Acer Predator G6-710) is idle, resulting in the dreaded Blue Screen of Death occurring within 2 minutes after the start of "idle" time. I wasn't able to catch what was causing the reboot sooner because it typically happens while I'm AFK for coffee / bio / whatever but I've had this issue since forever (i.e. since I bought the machine). Today the error happened while I was at my machine simply not touching the controls and after a few tests I know that it is consistently the iccwdt.sys IRQL_NOT_LESS_OR_EQUAL error.

I've done some googling (it appears to be an issue with Intel(R) Watchdog Timer Driver (Intel(R) WDT) not liking overclocking) and found some topics that I used to try and fix it:

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/bsod-irqlnotlessorequ... BSOD IRQL_NOT_LESS_OR_EQUAL (ICCWDT.sys) - Microsoft Community

/message/430478# 431523 https://communities.intel.com/message/430478# 431523

https://community.acer.com/en/discussion/459472/acer-predator-g6-710-bsod-runs-fine-after-login-but Acer Predator G6-710 BSOD runs fine after login, but.... — Acer Community

I've updated the chipset drivers, which fixed the issue for other users (downloaded here: https://www.acer.com/ac/en/US/content/support-product/6372?b=1 Product support ) and used the Intel Driver & Support Assistant to help troubleshoot (report attached) but none of the steps taken so far resolve the issue - my device continues to crash if it's idle.

I'm honestly not sure what else I can do to fix this - please help.

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4 Replies
idata
Community Manager
421 Views

Hello elvyve,

Thank you for joining Processors Community. I am sorry to hear you have this issue.

Could you please provide the following report https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows*?

The behavior seems strange taking in consideration that is present since your bought the machine, have you reported this to Acer?

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

MWarm1
Beginner
421 Views

I've attached the system support file. I've not gone back to Acer yet as until recently I couldn't identfy the cause of the crashes. Now that I know the error and have some more information gathered, I'm looking for a way to fix this myself since it appears software-related. If I can't find a fix, I'll go back to Acer to see what they have to say about the issue.

idata
Community Manager
421 Views

elvyve, sure I understand that.

From my end, what I can recommend is to update your BIOS to the latest version, and to test with our generic Chipset driver https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?pr... Download Intel® Chipset Device Software (INF Update Utility). Use the method below to install the driver.

  1. Open Cortana.
  2. Enter cmd in there to open up the command prompt.
  3. Enter cd desktop (For this step the work, after you unzip the files, please save the chipset.exe on the desktop).
  4. After that enter: setupchipset.exe -overall.

Make sure to update the BIOS first.

Regards,

Amy C.

idata
Community Manager
421 Views

elvyve,

If you have more questions, please let us know.

Regards,

Amy C.

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