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Beginner
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intel PC Tablet bootloop and no DnX

Greanttings My name is Abiner Ramos Nguenha, I write from Mozambique. I have a PC Tablet similar to Panasonic 3E, so I'm facing a serious problem with it. I did a repair and it got into a boot loop, when I tried to get into DnX mode it just blinked. How can I fix it, because I guess it's a Firmware problem. My device: TL10RA1; 16Gb ROM; 2Gb RAM Atenciosly Abiner Nguenha
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AN, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the brand and model of the motherboard?

If this is a laptop, what is the brand and model of it?

What is the model of the Intel® Processor?

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes?

When did the issue start?

Which Windows* version are you using?

Why did you try the "Repair" option on the computer?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Hello AN, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Beginner
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Greetings

I apreciate you atempate response.

I have pictures of the system information, please check it in the attachments.

 

Abiner Nguenha

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AN, You are very welcome, thank you very much for providing the pictures.


Please provide the following information so we can further assist you:

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes?

When did the issue start?

Why did you try the "Repair" option on the computer?

When you said you need to get into DNx mode, what do you mean by that, could you please provide a detailed description of what is DNx mode?

Please provide the SSU report so we can verify further details about your platform:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Beginner
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Alberto, Thanks for your timely response.

 

I'll answer yor questions in order.

My mother board is from intel and the model is TL10RA1.

This is a Tablet PC - intel powered classmat PC.

The processor is Intel(R) Atom(TM) CPU Z3735F @ 1.33GHz, 1329 Mhz, 4 core(s).

No, it's not a new computer.

Yes, it's was working fine before.

Yes, I tryed to install a driver, I got a error and then a did an unsucessfull windows repair. 

It started after the unsucessfull windows repair.

I was using W10.

A tryed the repair becouse off a error occured after a fail in a driver instalation.

 

Thanks

AN

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Beginner
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Alberto, thanks for yor respose.

I already answered your questions, so I want to make sure that DnX mode is a mode that a get in to have acess to the boot (dual boot), for my device I use power button an d the hold volum + and - at same time. I can't get into this mode, so I guess my device need a flash, but I din't know how to do that.

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Hello AN, You are very welcome, thank you very much for sharing those details.

 

Just to let you know, the Intel Education Tablet: TL10RA1 is under status of: End Of Interactive Support / Discontinued as you can confirm in the links below:

https://www.intel.com/content/www/us/en/support/articles/000024245/education.html

https://www.intel.com/content/www/us/en/support/products/69723/education/intel-education-hardware/in...

 

As an option you may want to try our Discontinued Products Community to get recommendations from fellow community members.:

https://communities.intel.com/community/tech/discontinued-products

 

Or you may also find the Discontinued Products Website helpful to address your request:

https://www.intel.com/content/www/us/en/support/discontinued-products.html

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

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