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intel i9 14000k crashing games

TroutSniffer
Beginner
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my intel i9 14000k keeps crashing madden and my other games and last light when it crashed madden like 5 times, the last time it gave me a red cpu light on the motherboard and stayed until i closed madden


also no oc has been turned on
pc specs
cpu:intel i9 14000k
gpu: asus rog strict 4080 super
ram:corsair vengeance ddr5-6000mhz
psu: corsair 1000w
motherboard: asus rog strix z790a gaming wifi 2
storage samsung 2tb and 4tb nvme
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3 Replies
JedG_Intel
Moderator
217 Views

Hello TroutSniffer,

 

Thank you for posting on Intel Community Forum.

 

I understand that you experiencing crashing issues with your processor. For me to address this properly, please share the information below.

 

Was this working fine before?

Did you make recent changes to the system?

Have you performed other troubleshooting steps?

Date of purchase?

What power scheme are you currently running?

Do you see any signs of physical damage on the processor?

 

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

 

I look forward to your response.

 

Best regards,

Jed G.

Intel Customer Support Technician


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JedG_Intel
Moderator
168 Views

Hello TroutSniffer,

 

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

 

Best regards,

Jed G.

Intel Customer Support Technician


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JedG_Intel
Moderator
127 Views

Hello TroutSniffer,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Best regards,

Jed G.

Intel Customer Support Technician


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