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cwibe
Beginner
1,535 Views

intel pentium

i have a HP 15 notebook with a intel pentium n3530 CPU but i cant get it to go faster than 0.50 GHz with 23% utilization on the performance plan can anyone help me

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3 Replies
idata
Community Manager
63 Views

Hello hristianwiberg3@gmail.com

 

 

Thank you for joining the community.

 

 

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Could you run the Intel® Processor Diagnostic Tool and attach the .txt file report to the thread?

 

 

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

 

Once the diagnose is completed, go to file> view results file> save the file to your desktop.

 

 

Regards,

 

Leonardo C.

 

cwibe
Beginner
63 Views

i already did that with intel support. though i found out it only does this when on the charger which i find very odd and am looking into it though no luck

idata
Community Manager
63 Views

Hello christianwiberg3@gmail.com

 

 

Thank you for your response.

 

 

Looking into our system I found your previous case I see that the processor working properly, in this case, we recommend contacting HP for assistance on BIOS settings for CPU performance.

 

 

https://support.hp.com/us-en/drivers https://support.hp.com/us-en/drivers

 

 

 

Regards,

 

Leonardo C.

 

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