i have a HP 15 notebook with a intel pentium n3530 CPU but i cant get it to go faster than 0.50 GHz with 23% utilization on the performance plan can anyone help me
Thank you for joining the community.
In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
Could you run the Intel® Processor Diagnostic Tool and attach the .txt file report to the thread?
Once the diagnose is completed, go to file> view results file> save the file to your desktop.
i already did that with intel support. though i found out it only does this when on the charger which i find very odd and am looking into it though no luck
Thank you for your response.
Looking into our system I found your previous case I see that the processor working properly, in this case, we recommend contacting HP for assistance on BIOS settings for CPU performance.